Project Manager

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What Invoca is looking for in applicants

About Invoca:

Invoca is the industry innovator in AI and machine learning-powered Conversation Intelligence technology. Forrester Research identified Invoca as a Leader in The Forrester Wave™: Conversation Intelligence: Sales And Marketing, Q4 2021 report, stating that "Invoca is one of the few established conversation intelligence vendors that can legitimately claim AI capabilities."

With over 300 employees, more than 2,000 customers, and nearing $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company, having raised over $100 million from Accel, Upfront Ventures, Salesforce Ventures, Morgan Stanley, and H.I.G. Growth Partners.

At Invoca, we live by our four core values:

  • Figure it Out: we take ownership of our work and are given the freedom to blaze our own trails.
  • Help Each Other Thrive: we foster an inclusive and humble culture that allows us to build value for both our customers and our people.
  • Continuous Improvement: we challenge the status quo every day to develop creative solutions that make our products better and our customers more successful
  • Light the Customer's Way: we don't just sell a product or turn on a service; we are partners and trusted advisors who support and invest in our customers and their success.

If these values resonate with you, we encourage you to come join us - we are building something special.

About the Role:

This position can be remote. Our 300+ employees are spread across hubs in Santa Barbara, Chicago, Denver, Cleveland, and San Francisco, with a healthy share working from remote locations as well. Even as we re-open offices later this year, we expect to continue with our remote hiring and operating practices. Thus, a permanent physical location in one of our office cities is not a requirement.

As a company that is undergoing significant growth, Invoca is seeking to hire an experienced Project Manager (PM) to support our Automotive Pod on our growing Customer Success team.  The Project Manager works closely with Delivery teams, Solution Architects, Sales, and Customer Success Managers to ensure customer projects are delivered on time, within budget, and according to the project plan scope. The PM will also identify and mitigate any risks throughout the project(s) s/he manages.  The PM must be able to manage cross-functional teams from different Invoca departments and demonstrate diplomacy and the ability to manage demanding customers.  Specifically, s/he will be responsible for deliverables at every phase of the software implementation lifecycle such as:

  • Responsible for project governance, stewardship, and project planning.
    • Understands customer requirements and helps translate them into project deliverables and milestones.
    • Work closely with internal stakeholders across departments to identify & validate data requirements.
  • Develop trusted relationships with customers, set expectations, provide meaningful and timely communication, and deliver on promises and commitments
  • Owns the creation and updating of relevant project documentation including:
    • Project Plan (Timeline) 
    • Budget (may be asked to create Statements/Scope of Work) 
    • Risk Management and Change Logs
    • Project Health Reports
  • Raise project issues and risks, and communicate properly to all project stakeholders (internal to Invoca, the Customer, and any relevant third parties such as marketing agencies or technical integration partners) 
  • Manages successful project closure and executes the hand-off processes and communication.
  • Process support and automation across multiple systems including but not limited to Salesforce, Gainsight, Slack, Confluence (Atlassian), Khoros etc


  • 5-7 years in a formal Program/Project Management capacity
  • PMI/PMP certification required
  • Ability to adapt quickly to changing business and customer needs, flexible, ability to handle multiple projects and tasks simultaneously
  • Strong analytical, presentation, and time management skills.
  • Experience managing Enterprise level projects
  • Experience with deploying B2B SaaS products

Salary, Benefits & Perks:

Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our offerings:

  • Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy, starting at 20 days off, for all full-time employees. We also offer 15 paid holidays, 10 days Compassionate Leave, 3 days volunteer time and more.
  • Healthcare - Invoca offers a health care program that includes medical, dental and vision coverage. There are multiple plan options to choose from so you can make the best choice for yourself, partner and family.
  • Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
  • Stock options - All employees are invited to ownership in Invoca through stock options.
  • Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkLifeMatters program.
  • Paid Family Leave - Invoca offers up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members
  • Paid Medical Leave - Invoca offers up to twelve weeks 100% paid leave for childbirth and medical need
  • Sabbatical - We thank our long-term team members with an additional week of PTO along with a bonus after 7 years of service.
  • Wellness Subsidy - In further support of your well-being, Invoca provides a wellness subsidy that can be applied to a gym membership, fitness classes and more.
  • Position Base Range - $110,500.00 - $148,500.00 / plus bonus potential

Please note, per Invoca's Covid-19 policy, depending on your vaccine status, you may be required to work only from home / remotely. At this time, some travel and in-person meetings may require proof of vaccination. This policy is regularly reviewed and subject to change at any time.

DEI Statement

"Our company is committed to creating a culture that is not only grounded in continuous learning, teamwork, and customer success, but is fair, equitable, and welcoming for everyone." - Gregg Johnson, CEO

And to us, diversity, equity and inclusion means more than treating current employees well and making them feel welcome. It also means hiring people who bring different insights because of their unique demographics, ways of thinking, and prior experiences.

We intend to continue hiring great people and protecting our culture so everyone can be themselves and speak their minds. That way Invoca will always be a place filled with laughter, positivity, thoughtfulness and respect.

Want some tips on how to get an interview at Invoca?

What is Invoca looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Project Manager like?
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How to land an interview at Project Manager?
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