About Mynd:

Mynd is a tech-enabled real estate company serving the $85B+ property management and real estate investment market. In the past few years, consumers have gained access to free stock trades, greater transparency in the mortgage market, and apps that make managing their money more convenient. Yet real estate investment, the most powerful tool for building generational wealth, has largely been the purview of wealthier individuals and professional money managers.

Mynd is determined to overhaul that paradigm.

At Mynd, we’re on a mission to democratize access to happy homes and sustainable investments by making the purchase of single-family residential real estate as effortless as other types of investments. Investing in real estate can be intimidating, especially for first-time buyers. Moreover, many potential investors don’t want to buy real estate in their geographic area, or have been priced out of competitive big city housing markets.

With operations in 25 markets across the U.S. and real-time insights via our platform, we remove the time, communication, and geographic barriers traditionally associated with buying real estate. Investors can now find, purchase, lease, manage, and sell single-family rental properties 100 percent remotely.

Mynd is Best Places to Work certified, a Built In SF Best Places to Work 2022 winner, and was named the #1 fastest-growing East Bay company by the San Francisco Business Times in 2021. We’ve attracted talent from Starwood Waypoint Homes, The New York Times, McKinsey, BCG, Compass, Better, One Medical, Zillow, Upwork, WeWork, and Facebook. We’re backed by top VCs, including Lightspeed, Canaan, Jackson Square, and QED, and recently announced a $5 billion deal with Invesco Real Estate that will make us the largest buyer of single-family rental homes in the country.

Join us!

About the role:

Mynd is looking to hire a VP of Resident Experience to lead both our Leasing and Resident Services teams.  We are looking for an entrepreneurial, analytical, and motivated leader to continue helping us elevate in the property management space.  Our ideal fit will bring industry-specific resident and leasing experience to the business with the capability to lead a wide scope.

This role reports to the SVP of Operations. 

Responsibilities:  

• Lead, develop and grow Mynd's national Leasing and Resident Services operations teams
• Manage teams responsible for the execution of all RX operations functions, including lease marketing, leasing sales, screening, move-ins, collections, delinquency management, evictions, move-outs, deposit accounting, revenue and vacancy management
• Serve as a collaborative and effective thought partner to Mynd's RX product and engineering leadership
• Review team, market and property-level performance and evaluate marketing, pricing, revenue, and financial strategies to both understand and predict trends to develop appropriate plans
• Review and analyze regular financial reports and oversee yearly budget process and quarterly re-forecast process
• Participate in the preparation, review and communication of the quarterly forecasting process and variance review, evaluating results to determine appropriate adjustments to both budget and business strategy
• Collect and analyze resident-specific rental market data, reviewing industry standards, surveys, benchmarks and economic & demographic trends
• Ensure all team members and staff are providing best in class customer service and driving positive online reviews
• Lead regular and ad-hoc meetings with RX leaders and team members
• Identify and evolve KPIs and create a system to track and report progress
• Establish weekly, monthly, quarterly, and annual goals with RX leaders and team members
• Partner closely with investor-facing and repairs & maintenance property and asset management leadership to optimize processes & workflows that create better customer experience outcomes for all customers of Mynd
• Collaborate closely with all other functions in the company (including ops, asset management, product, data, process development, growth, marketing and finance) to drive efficiencies across the resident stack
• Communicate resident strategies, tactics, and goals broadly and effectively to all levels and organizations in the company
• Hire, develop and grow a team to meet goals and continuously adapt in an ever-changing environment

Qualifications:

• 15+ years experience growing, developing and leading high-performing national leasing and resident services teams
• Experience with both single-family and multi-family residential property management
• Knowledge of both local regulations and rental housing trends in the majority of markets in which Mynd operates
• Revenue and vacancy management expertise
• Experience managing repairs & maintenance, utilities, Section 8 / HAP and HOA management teams
• Ability to interface with and influence senior and executive leadership
• Experience managing remote teams, including hiring, training, performance management, quality assurance, and schedule optimization 
• Comfortable working cross-functionally and building trust and consensus in a highly matrixed organization
• Deep interest in SFR property tech trends, familiarity with existing software solutions and direct experience working with technical product managers and engineers
• Data-driven and analytical, while maintaining a customer service-driven mindset
• Strong troubleshooting, problem-solving, and project management capabilities
• Excellent verbal, written and interpersonal communication skills 
• Comfortable with and excited by frequent change in a fast-paced environment
• Focused, driven, collaborative and humble

Being authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.

Covid-19:

Mynd is closely following the 2019 Novel Coronavirus Disease (COVID-19) and implementing processes that promote the safety of our employees, candidates, owners, residents and communities.  The health and safety of our employees and contractors around the world continues to be our top priority as we face the challenges associated with COVID-19.  Leaders across Mynd meet regularly to consider the evolving situation and are doing all we can to keep our teams healthy.

At Mynd, we offer a robust, competitive & unique benefits package:

• Unlimited time off
• Paid Parental Leave
• Cash to purchase your own investment property through our “Project Investor Myndset” program
• 401k + Match
• Wellness, home office, and cell phone subsidies
• Volunteer time off
• Robust health, dental, vision insurance, and more
• Sabbatical program

At Mynd, we encourage all of our team members to: 

• Be Myndful
• Always Be Entrepreneurial 
• Earn Trust
• Play Team First
• Be an ‘A’ Player
• Think Like An Investor 

As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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