Senior Facilities Operations Manager

Save to Kiter
What Twitch is looking for in applicants

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It’s where millions of people come together to chat, interact, and make their own entertainment. 

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter, get interviewing tips on Instagram, and discover projects we’re solving on our Blog.

About the Role

The purpose of this position is to manage multiple responsibilities of building operations and maintenance for our headquarters in San Francisco, CA. You will oversee facilities management, administration, and workplace services for our office in San Francisco which consists of186,000 sq ft over 9 floors. You will play a critical role in supporting Twitch's culture by focusing on the employee and visitor experience at our offices. Do you tend to see things that others do not even notice? Our ideal candidate is a natural that recognizes issues and resolves them collaboratively and urgently. You will report to the Global Facilities manager and have 1 full-time employee and multiple onsite vendors who reports to this role.

You Will:

  • Develop and oversee overall budget for facilities management of SF office.
  • Oversee all facilities maintenance and repairs as needed.
  • Identify and manage onsite vendor relationships.
  • Partner with leadership on emergency preparedness and business continuity protocols.
  • Oversee security personnel and liaison with parent company for security issues.
  • Create and manage an Emergency Response Team for all sites.
  • Provide appropriate office wide communications through newsletters, emails, and displays.
  • Manage a small team.
  • Manages and coaches facilities staff to provide excellent service levels.
  • Implement any future of workplace strategy solutions as part of the workplace team.
  • Determine the services needed to support the total workplace environment.
  • Review operational processes to improve productivity.

You Have:

  • 8+ years of real estate and facilities management experience for a team of 400+ employees with 3+ years of people management experience.
  • Demonstrated experience managing operating budgets and financial management skills.
  • Communicate workplace policy to all staff via slack, email and internal meetings.
  • Focus on service and provide solutions
  • Vendor management selection and management experience.
  • Experienced in health, safety and compliance standards.
  • Identifies issues and thoughtful in resolution
  • Must be positive, reliable, and a team player.
  • Experience implementing good workplace practices in improving office environments.

Bonus Points

  • Twitch User.
  • Working knowledge of architectural, electrical and mechanical systems.
  • Food/Beverage and commercial kitchen program experience


  • Medical, Dental, Vision & Disability Insurance
  • 401(k)
  • Maternity & Parental Leave
  • Flexible PTO
  • Amazon Employee Discount
  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)


We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Job ID: TW7239

Want some tips on how to get an interview at Twitch?

What is Twitch looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Senior Facilities Operations Manager like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Senior Facilities Operations Manager?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!