Head of Risk Operations

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What Ramp is looking for in applicants

Ramp is building the next generation of finance tools—from corporate cards and expense management, to bill payments and accounting integrations—designed to save businesses time and money with every click. Over 5000 businesses are spending an average of 3.3% less and closing their books 8 times faster, thanks to Ramp’s finance automation platform that enables billions of dollars of purchases each year.

Founded in 2019, Ramp has seen nearly 10x year-over-year growth which has led to a valuation of $8.1 billion in just over 3 years. Its investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The team is made up of talented leaders from some of the leading financial services and fintech companies—Capital One, Stripe, Affirm, Goldman Sachs, American Express, Visa—as well as high-growth technology companies like Facebook, Spotify, Zendesk, Uber, Dropbox, and Instacart. Recently named Fast Company’s most innovative finance company, Ramp is NYC’s fastest-growing startup and America’s fastest-growing corporate card.

About the Role

Ramp is looking for a foundational leader to scale our Risk Operations organization and help Ramp grow 10x. You will build and manage a team of Underwriters, Customer Management Risk Specialists and Risk Operations Analysts to ensure risk policies and procedures are executed efficiently. You will use data and analytics to identify opportunities, prioritize solutions and partner with Product and Engineering leads to build a best in class tooling and infrastructure to efficiently manage the risk policies. 

What You’ll Do

  • Develop a deep understanding of Ramp’s risk management policies (underwriting, payments, transactions, credit limit changes, collections) across corporate credit card and bill pay products by developing and implementing them
  • Build and manage a team of underwriters, risk management specialists and fraud operations specialists
  • Partner with product and engineering to build best in class risk tooling to increase operations efficiency
  • Partner with risk strategy and decision science teams to create a closed loop process to enhance policies and procedures
  • Leverage data and analytics to evaluate and prioritize solutions to improve efficiency
  • Research emerging underwriting and fraud trends to innovate on Ramp's decisioning systems and policies

What You Need

  • Minimum 8 years of experience in Risk Operations
  • Minimum 3 years of experience in managing and building Risk Operations teams
  • Exceptional ability to draw key insights from both quantitative and qualitative data
  • Experience collaborating closely with teams outside of support
  • Strong background in customer support via email and phone
  • Excellent written and verbal communication skills
  • Investigative and critical thinking skills
  • BA/BS from an accredited university

Nice to Haves

  • Experience within consumer/ corporate/ small business cards, payments, invoices, lending, or related industries
  • Experience in high growth startups
  • Experience building complex financial products
  • Experience with Zendesk tooling
  • Knowledge of SQL or Python

Ramp Benefits (for U.S. based employees)

  • 100% medical, dental & vision insurance coverage for you
    • Partially covered for your dependents
    • OneMedical annual membership
  • 401k (including employer match)
  • Unlimited PTO
  • Annual education reimbursement
  • WFH stipend to support your home office needs
  • Monthly wellness stipend; Headspace annual membership
  • Parental Leave
  • Relocation support

Want some tips on how to get an interview at Ramp?

What is Ramp looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Head of Risk Operations like?
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How to land an interview at Head of Risk Operations?
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