Manager of Fraud Investigations

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What Robinhood is looking for in applicants

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we’ve built and have been recognized as:

  • Forbes Fintech 50 2021
  • Glassdoor Best Places to Work 2021 
  • Inc. Best-Led Companies 2021
  • TIME 100 Most Influential Company 2021

We’re growing and looking for...

We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We’re seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We’re in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.

Check out life at Robinhood on The Muse!

About the role

Robinhood is looking for a Fraud Investigations Manager with both Fraud and Anti-Money Laundering (AML) experience to join the Financial Crimes Investigations Team. 

The Fraud Investigations Manager will be responsible for supervising investigations and suspicious activity reporting related to referrals received from Robinhood’s Fraud Department.

The Fraud Investigations Manager will also be responsible for serving as a key liaison between the Financial Crimes Department and Fraud Department and will lead various process improvement initiatives. Work will also include working cross-functionally to enhance policies, procedures, and controls.

What you’ll do day-to-day: 

  • Oversee a team of investigators including day-to-day production, quality, training, and professional development
  • Manage investigations including daily workflow, operational queues and metrics
  • Assist, and provide guidance to, investigators conducting complex investigations where necessary
  • Conduct Quality Assurance (QA) on cases including SAR filings
  • Assist in developing and training investigators
  • Assist in developing and enhancing investigations-related policies, procedures, and desktop aids
  • Conduct, review, and evaluate investigations and findings leveraging FinCrimes subject-matter expertise
  • Serve as a liaison between the Financial Crimes Department and Fraud Department to enhance communication between teams 
  • Lead various cross-functional process improvement initiatives 

About you: 

  • Bachelor’s Degree
  • 7+ years working in Financial Crimes investigations in both AML and Fraud contexts
  • Strong knowledge of fraud red flags and typologies in a financial services context
  • Knowledge of anti-money laundering regulations and applicable rules (i.e. BSA, FinCEN, NYDFS)
  • Direct experience with fraud-related SAR filings
  • Strong operations background and experience conducting investigations
  • Experience developing policies, procedures, and training
  • Strong written and verbal communication, analytical skills, project management ability, and strong attention to detail
  • Ability to effectively manage multiple priorities and adapt to a changing environment
  • Exceptional interpersonal skills and ability to develop strong working relationships
  • Resourceful, persistent and ability to thrive in fast paced, entrepreneurial environment
  • Self-starter with ability to work independently

Bonus points:  

  • ACAMs Certified
  • Certified Fraud Examiner 
  • Experience with Actimize 
  • Experience with JIRA
  • Experience working with FINRA and other relevant regulators
  • Passion for working and learning in a fast-growing company 

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit Robinhood - US Applicant Privacy Policy.

Click here to learn more about Robinhood’s Benefits.

Robinhood is a primarily remote company. If hired, you will work as a remote employee unless the job you are applying for has a different working model specified. Please reach-out  to your recruiter if you have any questions regarding the job’s working model.

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What is Robinhood looking for?
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