Why join us

Brex is reimagining financial systems so every growing company can realize their full potential. As the financial OS, we’re building software and services in one place—disrupting long-entrenched institutions with products and experiences that better serve the ambitions of our customers.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Operations at Brex

The Operations team is the bridge between our product and our customers. Our priority is to keep our customers happy and their businesses protected, while delivering vital information back to our internal teams. We are responsible for underwriting all of our customers, while simultaneously managing Brex’s risk exposures. We work cross-functionally with Risk, Compliance, Data, and Engineering to allow Brex to scale efficiently, keeping quality top of mind.

What you’ll do

We are looking for a Senior Manager to manage Brex’s Fraud Operations team. This role is responsible for leading and scaling the Fraud Operations team while working closely with cross functional partners in Compliance, Engineering, Data Science, and other Operations teams. The functional areas reporting to this role include Fraud Prevention and Account Protection. You will report to the Senior Director of Risk Operations. 

Responsibilities

• Be a leader to the Fraud Operations Associate Managers;  support them in developing and coaching their teams
• Act as a senior point of contact for fraud related escalations
• Ownership of OKRs related to SLA, performance, and risk appetite for the department
• Work with WorkForce Optimization (WFM) to further scale onshore/offshore strategy 
• Lead and engage in cross-functional projects requiring content contribution, thought leadership, and project management
• Lead root cause analysis to identify opportunities to detect, prevent, and mitigate fraud risk 
• Balance risk and regulatory objectives while not losing sight of the customer
• Leverage data to drive decision making, evaluating partner and program performance, and champion change management to mitigate risk
• Represent Fraud Operations in internal and external committees

Requirements

• 7+ years of experience in Fraud or Financial Crime Operations 
• 5+ years of experience managing people and teams
• Ability to work independently with minimal supervision
• Solid knowledge of fraud trends across a variety of rails- ACH, Wires, Cheques, etc.
• Experience working with third parties, vendors, and other partners
• Comfortable working in a fast-paced environment and changing requirements
• Demonstrated experience in driving data driven decisions, improving efficiencies and team performance
• Have an innovative mindset and experience in streamlining internal processes for speed, agility, and better customer experience
• Ability to articulate a meaningful and compelling story from data and provide recommendations, , for a C level audience 
• Good influencing skills and the ability to challenge the status quo to constantly improve the Risk and Control environment

Bonus Points

• CFE (Certified Fraud Examiner) certification
• ACAMS certified
• Ability to query using SQL and Snowflake