Routing Specialist - NORAM

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What Messagebird is looking for in applicants

Transform the communications world! 

We’re proud (and excited!) to be transforming the global communications landscape through our Omnichannel Platform-as-a-Service (OPaaS). 

  • What’s my job title? Routing Specialist - North America
  • Where in the world? You can work remotely from anywhere in the United States 
  • Working hours? For this role, you will operate within the North America time zones
  • What language(s) will I speak? Fluency in English

The Role

The telecom industry is fragmented by different technologies, regulations and infrastructure. We are disrupting this trillion dollar industry by transforming complicated technology into simple but powerful solutions.

We’ve built our own Smart-Routing algorithm in-house, through which we send millions of messages and voice calls 24 hours a day, 365 days a year. In a market where key elements such as pricing and performance are constantly fluctuating, we’re looking for a NORAM-based Routing Specialist to provide regional insights, to build routing products our customers love, at the highest quality and for the best cost.

Working closely with our Carrier Services Team you will be responsible for bringing our regional SMS products to market and ensuring that they remain world class. 

What You’ll Do

  • Ensure performance of our Smart-Routing™ algorithm is constantly optimised and meets the needs of the market
  • Define and implement our routing strategy for your region
  • Deliver products that our customers will love
  • Take charge of technical implementation and maintenance of Operator/Supplier connections
  • Become the go-to for local routing queries and keep our knowledge bases up to date with the latest local and regional trends
  • Review pricing data for accuracy to enable key decision-making
  • Take charge of technical implementation and maintenance of Operator/Supplier connections.

What You’ll Bring 

  • Minimum of 2 years experience in SMS/Voice/CPaaS
  • You know how to focus, set priorities and deliver i.e. get shit done!
  • You have an analytical mind and an eye for detail.
  • You have the curiosity and drive to understand both the unique needs of our customers and the dynamics of an ever-changing industry.
  • Telco background is preferable
  • Excel/Google Workspace skills are a must. You are a natural working with data.
  • You can translate commercial opportunities into technical realities.
  • Fluent English and one other language would be a plus (e.g. French, Spanish)
  • Based anywhere in the NORAM region



What You’ll Gain

  • Work from anywhere 
  • Generous stock options for all Birds
  • WFH set-up budget
  • State-of-the-art work gear
  • Learn from hundreds of the best minds in the business
  • Collaborate with diverse colleagues from over 55 countries (and counting)


Life at MessageBird:

We call ourselves Birds!

We work fast, grow fast, build fast and focus on impact. We’re go-getters, industry leaders and roll-up-your-sleeves-and-make-it-happen kind of people. 

Ready To Fly?

Our cloud communications solutions make it possible for over 25,000 businesses to instantly connect with billions of devices worldwide, allowing them to speak with their customers in the same ways they talk to their friends.

Headquartered in Amsterdam, we’re proud to be a “Work Anywhere” company. Our unique and united culture is rooted in our team: a diverse flock of over 750 Birds who represent 55 nationalities and counting. We’re smart, fast, and hungry. Our potential for growth is limitless. 

We understand that “life happens” and give you the freedom to choose the best environment for you to “get sh*t done”. Our Birds choose where they work from in the region or country we’re hiring in, so long as it’s within the job’s complementary timezone as indicated in the Job descriptions — this could be from one of our MessageBird hubs (Amsterdam, Singapore or Bogota) or remotely.... Want to work from a rural retreat? Sure, no problem! How about a bustling city getaway for a few weeks? Go ahead!

MessageBird is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills. 

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