Have you streamed a program on Disney+, caught the latest binge-worthy series on Hulu, or tuned in for NFL highlights on social media? If the answer is yes, you have already benefitted from Conviva’s technology.

At Conviva, we create the technologies and standards driving industry transformation and streaming media growth worldwide. It’s not about the data, it’s about what you do with it. As the leader in global streaming media intelligence, Conviva measures in excess of 500 million unique viewers watching 150 billion streams per year with 1.5 trillion real-time transactions per day across more than 180 countries. Our platform and products are designed to deliver the real-time, cross-screen, integrated insights our customers need to understand their business and focus on what matters. Join us as we make streaming better.

Conviva is seeking a Strategic Account Manager in Los Angeles/NYC/Remote to help manage and grow some of Conviva's largest media, entertainment, and publisher accounts.  


What Do You Get to Do?

• Live in the accounts - onsite for strategic accounts.
• Work closely with the Sales Director to manage all aspects of the account including defining account penetration, engagement and overall strategy.
• Develop strong, long-term and loyal mid & senior level client relationships at the operational level.
• Act as customer’s first point of contact and liaison between customer and internal teams.
• Manage and orchestrate account and extended team resources, including customers internal team, to drive scale and velocity across product adoptions.
• Manage multiple product deployment work stream.
• Documentation of business use-cases:
• Work closely with customers and Solutions Architect/Solutions Consultant teams to manage and product onboarding and integration.
• Set accurate expectations on effort and timelines for integration.
• Drive follow ups and deliverables across customers functional teams.
• Manage overall account health, customer loyalty, satisfaction and oversee the success and activities to help solidify value and drive additional use-cases.
• Handle complaints, problems and escalations in timely, respectable and effective manner.
• Facilitate, organize and lead regular customer meetings, product feedback sessions, quarterly business reviews.
• The SAM role owns delivery of the value that was purchased leveraging all resources available. Owns ensuring successful renewal.
• Owns the key relationships at the customer to ensure this happens.
• Drives the Conviva team to ensure this happens.

What You Bring to the Role?

• 6+ years of experience in customer/account/partner management at a leading technology company.
• OTT/video streaming technology experience.
• Excellent at networking and relationship building skills.
• Must be able to grasp the key drivers of the business, be comfortable with multi-tasking and have the ability to independently prioritize tasks given business drivers.
• Be a “Trusted Advisor” with executive sponsors and align Conviva solutions and roadmap to address clients’ challenges and business initiatives.
• Successful track record of operationalizing and growing new business initiatives.
• Strong understanding of the media technology relationships within the Internet television business.
• Customer-driven product thinking and ability to identify and prioritize product requests.

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Conviva is the leader in streaming media intelligence, powered by its real-time platform. More than 250 industry leaders and brands – including CBS, CCTV, Cirque Du Soleil, DAZN, Disney+, HBO, Hulu, Sky, Sling TV, TED, Univision, and WarnerMedia – rely on Conviva to maximize their consumer engagement, deliver the quality experiences viewers expect and drive revenue growth. With a global footprint of more than 500 million unique viewers watching 150 billion streams per year across 3 billion applications streaming on devices, Conviva offers streaming providers unmatched scale for continuous video measurement, intelligence and benchmarking across every stream, every screen, every second. Conviva is privately held and headquartered in Silicon Valley, California, with offices around the world. For more information, please visit us at www.conviva.com.