About Airbnb Hosting

Every day, millions of Airbnb Hosts around the world create comfortable, reliable, and welcoming stays and Experiences for our guests. Hosting on Airbnb offers a unique way to meet our Hosts’ financial goals, but the rewards for opening their home or sharing a passion go beyond their bank account. Hosting also offers the opportunity to impact their local community, share their culture, and connect with people they wouldn’t have met otherwise.

Our Hosting organization exists to bring a wider array of diverse Hosts into the Airbnb Community, support their success, earn their trust, and ensure their safety and security. As the world emerges from the COVID-19 pandemic, Airbnb aspires to lead the travel industry with an entirely new form of community-powered travel, where creatively-led design is at the core of our offering.  We know that our global community of Hosts is one of Airbnb’s most precious assets and we are very intentional on how we nurture the common identity of being an Airbnb Host.

About the Role

In your role as the Director, Program Management, you will lead the Hosting PMO by owning the relationships between product, design, marketing, creative, engineering, operations and business leaders across Airbnb. The PMO drives Airbnb’s Hosting priorities through seamless day-to-day operations and strong stakeholder alignment, with an eye towards scale and efficiency. You will be responsible for developing operating systems and applying just the right amount of process for teams to thrive.

As the lead of this team, you should have a very solid foundation to know how to drive results in a hyper-dynamic organization. You are an expert in driving quality and process across teams at scale, you are analytical and strategic with a pragmatic sense of how to get things done. You can anticipate how decisions are made, persistently explore and uncover new ways of doing things, and work collaboratively with stakeholders. You have demonstrated strong performance in your prior roles; you thrive in ambiguity and demonstrate problem-solving leadership with limited oversight.

Responsibilities

• Design and lead the Operating System of Airbnb Hosting.
• Initiate and launch operating processes that significantly improve and impact operations.
• Manage operating rhythm, including meeting cadence, communication structures, workflow, project templates, and visibility to current projects.
• Lead and train a team of highly-skilled Program Managers.
• Uphold standards and best practices, ensure the PMO process and tools are consistently applied.
• Project manage key strategic initiatives on behalf of Hosting Leadership (related to anything from business growth to partnerships to product development to team development).
• Help manage the day-to-day operating cadence and decision-making processes for the team. Drive the process for follow up and follow through on action items that emerge from regular operating forums and other priority meetings.
• Partner with Finance to create & optimize planning processes.

Qualifications

• 15+ years program management, business operations, or other relevant experience.
• Have created and/or led a PMO team.
• Expertise in using project management tracking and reporting tools such as Airtable, Asana, Jira.
• Long-term strategic thinking balanced with near-term execution skills. Distinctive problem solving skills.
• Proven ability to build strong relationships and influence business leaders.
• Demonstrable skills and experience in mediation, negotiation, and conflict resolution.
• Demonstrated track record successfully managing ambitious and operationally complex projects with cross-functional teams.
• Experience in establishing systems; structuring and implementing initiatives at scale.
• Passionate and enthusiastic about organizational excellence and attention to detail.
• Thrives in ambiguity in a fast-paced, hyper-growth organization.
• Up to 15% travel required.

The starting base pay for this role is between $215,000 and $275,000. The actual base pay is dependent upon many factors, such as: education, experience, and skills. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.