This position is a partner to our Customer Engineering (CE) functions: Solution Consulting, Professional Services, and Technical Support. You will deeply understand the goals and challenges of these functions and drive the vision for technical systems that contribute to operational leverage. You will be the liaison between the CE and TechOps Engineering teams to make these systems real. You will be the subject matter expert on processes, data, understand our systems and their limitations, and find solutions to overcome these limits. You challenge the status quo, and do not accept the answer, “because it has always been this way”, while supporting executives in making difficult and complex decisions that enable MongoDB to hire and retain the best employees on the planet. Through your work, you will be the trusted advisor on the evolution of our CE platforms, and establish a roadmap with both teams which addresses our most urgent needs along with the priority in which to address them. An ideal candidate will have a strong understanding of one or more of our CE functions and is vested in building highly strategic and impactful solutions marrying technology with process.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
San Francisco, CA, United States
New York City, NY, United States
Remote - US
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