Quality Assurance (QA) Associate

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What Robinhood is looking for in applicants

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we’ve built and have been recognized as:

  • Forbes Fintech 50 2021
  • Glassdoor Best Places to Work 2021 
  • Inc. Best-Led Companies 2021
  • TIME 100 Most Influential Company 2021

We’re growing and looking for...

We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We’re seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We’re in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.

Check out life at Robinhood on The Muse!

About the role

As part of the Financial Crimes Investigations team, this role will involve performing Quality Assurance (QA) reviews of cases and Suspicious Activity Reports prepared by our investigators. The results of these QA reviews will be critical to enhancing our investigations processes. The ideal candidate has strong investigative and analytical skills to be able to drive individual QA reviews to resolution. Additionally, the candidate must have strong interpersonal skills in working with team members and cross-functional stakeholders. 

Your day-to-day will involve:

  • Performing Quality Assurance reviews of the work performed by AML Investigators
  • Developing targeted training and feedback to provide to AML Investigators 
  • Generating and reviewing QA feedback prior to distribution to other teams/processes, as needed
  • Serving as a subject matter expert on the QA reviews and Financial Crimes Investigations processes

Some things we consider critical for this role: 

  • Bachelor’s Degree in relevant field
  • 3+ years working at a broker-dealer, cryptocurrency institution, or other financial institution in regulatory compliance, or related consulting experience for financial services/fintech clients
  • 3+ years of experience in AML and/or fraud investigations 
  • Familiarity with regulations relevant to broker-dealers including: Bank Secrecy Act, PATRIOT ACT, KYC requirements, as well as an understanding of applicable broker-dealer regulations (Securities Exchange Act of 1934, Regulation T, etc.) and products 
  • Ability and passion to learn and adapt quickly
  • Excellent written and oral communication skills
  • Keen attention to detail, organization, and process improvements, including gap identification and root-cause analysis capabilities
  • Motivation to be a self-starter with ability to work independently
  • Ability to effectively manage multiple priorities and adapt to a changing environment

Bonus points: 

  • ACAMS certified
  • Passed the SIE or hold FINRA Series license(s)
  • Experience with Actimize and/or Nasdaq SMARTS Trade Surveillance system
  • Knowledge of blockchain analytics technologies
  • Masters, or other graduate, degree
  • Experience in a project lead or mentorship capacity

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit Robinhood - US Applicant Privacy Policy.

Click here to learn more about Robinhood’s Benefits.

Robinhood is a primarily remote company. If hired, you will work as a remote employee unless the job you are applying for has a different working model specified. Please reach-out  to your recruiter if you have any questions regarding the job’s working model.

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What is Robinhood looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
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