Operations Manager, Coach Network

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What Betterup is looking for in applicants

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting—and the job description below feels like a fit—we really should start talking. 

As an Operations Manager on the Coach Network team, you will own the end-to-end execution of our coach compensation strategy. You will set up, manage, and systematize processes and workflows in order to help deliver on key strategic goals in a way that is grounded  in our empathy and values. You will then collaborate with cross-functional partners to experiment with different approaches and ultimately systematize solutions. This role will touch on every aspect of the coach lifecycle, helping our operation scale in an optimal way for members, coaches, and BetterUp.

An ideal candidate thrives in an experimental operational environment. They are comfortable managing end-to-end programs with a high degree of autonomy, but are equally adept at connecting operational decisions back to overall strategic goals through data. They are both highly logical thinkers who are thinking 5 steps ahead, and highly systematic thinkers who can generate scalable solutions. This is a perfect role for a strong problem solver who is also a strong operator, leader, and influencer.

What you’ll do:

  • Own the end-to-end execution of our coach compensation strategy by setting up, managing, and scaling our operational processes and workflows
  • Manage the day-to-day logistics needed to run our Optimization Operations and report on our progress towards operational KPI’s
  • Resolve exceptions; detecting escalation opportunities through data and resolving them with empathy
  • Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, and scaling factors
  • Masterfully influence, collaborate and communicate across diverse stakeholders, including regular engagement with coaches, Network Operations, Analytics, Labs, Sales, and Product
  • Design optimization systems that can scale, defining requirements that can enable operationalization or productization

If you have some or all of the following, please apply:

  • 5+ years of professional experience in operations management,  program management, or project management role (experience managing an operation preferred)
  • Skilled at analyzing problems and driving decisions through data. You are not just considered to be an Excel whiz, but you know how to turn your models into results.
  • Proven ability to quickly climb new learning curves with a strong bias towards action and experimentation
  • Experience owning a process or system; ability to master an existing complex process and think critically about ways to make it even better
  • Strong logical & operational thinking- you not only stay “on top of it,” but you are thinking 5 steps ahead.
  • Strong oral & written communication skills- can communicate findings clearly and influence cross-functional stakeholders to drive forward process improvements


At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

  • Access to BetterUp coaching; one for you and one for a friend or family member 
  • A competitive compensation plan with opportunity for advancement
  • Medical, dental and vision insurance
  • Flexible paid time off
  • Per year: 
    • All federal/statutory holidays observed
    • 4 BetterUp Inner Work days (
    • 5 Volunteer Days to give back
    • Learning and Development stipend
    • Company wide Summer & Winter breaks 
  • Year-round charitable contribution of your choice on behalf of BetterUp
  • 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


Want some tips on how to get an interview at Betterup?

What is Betterup looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Operations Manager like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Operations Manager?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!