Planning Analyst

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What Airbnb is looking for in applicants

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

The Challenge 

We are looking for an enthusiastic and passionate analyst who will be responsible for short and long term staffing plan creation, producing supply plans, consolidation and reporting of output for Airbnb partners and internal sites.

What you’ll do 

  • Assist in producing short term and long term capacity plans for global CS network - internal and partner sites
  • Help consolidate supply plan built at site, region and global levels
  • Help in consolidation of cap plan outputs as per the business needs and preparing/maintaining relevant reporting framework
  • Help in building effective presentations/templates/reports/proposals for the leadership teamProvide analysis and recommendations to improve staffing levels and efficiency
  • Maintain and analyze records of actual contact, staffing volumes and KPIs compared to Forecast
  • Understand reasons for forecast variance and recommend changes to enhance forecast accuracy and effectiveness
  • Assist in building a global supply plans to meet projected demand
  • Identify/Implement capacity planning and management tools and technology enablers that will improve operating accuracy and efficiency
  • Assessing business impacts, process and policy changes
  • Recommending ideal resource strategy to service managers and assisting BUs with specific initiatives to benefit site strategy or financials
  • Stakeholder management

What you bring: 

  • A minimum of 2+ years of overall experience, desirable experience in workforce planning working as resource planner, forecast planner or capacity planner
  • Any graduate
  • Desirable expertise in call center management and related logical calculations
  • Proficiency in Google suite and Microsoft office
  • Strong analytical and problem solving ability

Want some tips on how to get an interview at Airbnb?

What is Airbnb looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Planning Analyst like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Planning Analyst?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!