About Guest and Host Tech

Guest Experience is responsible for the end-to-end guest experience on Airbnb. We’re responsible for a range of product surface areas including the homepage, search, booking, planning, and the pre-trip and on-trip experience. 

Hosting is Airbnb’s core business and we work on everything from launching new product verticals from the ground up to perfecting the Host journey. We support Hosts who offer individual Homes, Experiences, multiple Homes, and Hotels on the platform. 

In addition to user facing product surfaces, we also work on foundational core infrastructure that all Guest and Hosting teams build upon. If you are energized by having your work gain high visibility to millions of users and drive impact for the company's bottom line, Guest and Host Tech is a great place to launch and amplify your Airbnb career.

About the Role

TPMs at Airbnb work on a variety of complex projects/ programs that touch multiple services, functions and teams, and hence are required to keep the big picture in focus while being able to dive into the details, working through unique challenges we face daily. They're good at building relationships, motivating others with vision, and persuading with data. It is a highly leveraged role that aims to improve the quality and velocity of work across cross-functional teams by acting as a “force multiplier”. This includes managing project schedules, identifying risks, discussing the technical trade-offs with engineers, and maintaining clear communications across multiple stakeholder groups across the organization. In short, they get things done by bringing clarity out of chaos, diving into the details, and communicating clearly and in a timely manner. 

We’re looking to add a seasoned technical, hands-on, and mission-driven Technical Program Manager (TPM) to the Guest and Host Tech team.  

Expected Outcomes

• Develop program scope and objectives, collaborate with all relevant stakeholders, ensure technical feasibility and drive projects end-to-end.
• Align on staffing, priorities and technical dependencies within Hosting and cross-functional teams like Trust, Payments, Infra & Product both in terms of quarterly planning, and managing ongoing risk escalation/ mitigation.
• Manage Technical Design diligence process for large programs, track technical dependencies, scheduling reviews and pre-reviews, engaging the right stakeholders across teams, and managing meeting quality and efficiency.
• Manage effective communications to leadership and across teams on key decisions, status, and risks to ensure accountability and timeline management.
• Understand best practices, drive for process improvements, and find new ways of operating, with a focus on simplification and productivity.
• Drive org-wide and company-wide technical initiatives as we evolve our technical stack to scale for the next decade
• Provide visibility into key performance indicators so leaders are aware of risks and opportunities.

Preferred Qualifications

• Experience developing processes where few exist, and demonstrated flexibility to get things done.
• Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line.
• Good understanding of software engineers principles & proven ability to work in a distributed architecture environment.
• Self-motivated, proactive and proven ability to adapt well and work with teams having different operating cadences.
• Detail-oriented and able to understand the bigger picture by using your technical expertise and problem solving abilities to prioritize and manage blocking issues.
• Experience working in a highly cross-functional environment where communication with multiple groups is imperative.
• Ability to ramp up quickly and learn new technologies with minimal lag time.
• Excellent written and oral business communication and people skills, with the ability to influence stakeholders.
• Exhibit knowledge of Jira or other equivalent task management tooling.
• BA/BS degree, 7+ years experience in software development industry

The starting base pay for this role is between $152,000 and $201,000. The actual base pay is dependent upon many factors, such as: education, experience, and skills. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.