Senior Technical Infrastructure Program Manager

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What Twitch is looking for in applicants

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It’s where millions of people come together to chat, interact, and make their own entertainment. 

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter, get interviewing tips on Instagram, and discover projects we’re solving on our Blog.

About the Role

You will be responsible for prioritization, scheduling and execution of Point of Presence deployments, upgrades and decommissions across the Twitch Global Network. You will manage our projects, which require working with all organizational levels and groups including network operations, network engineering staff and internal project management teams, as well as external vendors. You will identify and document project scope, develop and manage project schedules, identify risks, and establish risk mitigation strategies, and facilitate conflict resolution through the full project cycle. A strong background in IT infrastructure, technology deployment or computer science is essential for your success in this position. You must have experience project completion that is on time and within budget. You must be able to command the respect of engineers and run projects on compressed and timelines.

You Will:

  • Manage multiple competing cross-organizational projects/programs simultaneously, some on a global scale
  • Interact with engineers, technicians, project managers and senior management on a daily basis
  • Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles
  • Work with engineers to develop detailed and creative solutions to complex problems, while keeping a watchful eye on timelines and costs
  • Ensure consistency in deployed configurations and track exceptions for follow up
  • Drive simplification efforts in engineering and project/program management and architectures to unblock innovation
  • Create predictable process paths for large and/or complex efforts
  • Maintain project documentation and records in documents and tools
  • Identify issues with deployment and support processes and facilitate process improvement activities across teams

You Have:

  • BS degree in a technical discipline or equivalent experience in an IT-related field.
  • Experience in Networking technologies and building and/or operating networks
  • Experience in commercial data center, co-location environments, and/or optical transport/network environments are a plus.

Bonus Points

  • Experience in core project management disciplines including scope, schedule, budget, quality, risk and critical path management.
  • Ability to succeed and thrive in an entrepreneurial environment and balance across competing priorities
  • Demonstrated ability to influence and develop productive working relationships with resources and dependent teams
  • PMP or the commitment to achieve this certification within one year of hire date
  • Agile\SCRUM certifications\training
  • MCSA\CCNA certifications or equivalent work experience in either networking or server sysadmin


  • Medical, Dental, Vision & Disability Insurance
  • 401(k)
  • Maternity & Parental Leave
  • Flexible PTO
  • Amazon Employee Discount
  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The pay range for this position in Colorado and Connecticut is $133,830 - $163,570 yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act and CT House Bill Number 6380. Base pay information is based on market location. Applicants should apply via Twitch's internal or external careers site.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

Job ID: TW7016

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