Quality Insights Analyst

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What Airbnb is looking for in applicants

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

Role : Quality Insight Analyst

Location : Gurugram

Experience : 5-8 years

CTC - 6-7 LPA 

What you’ll do 

  • Independently manage continuous improvement efforts and quality assurance testing on a monthly and quarterly basis of Fraud, AML, KYC and/or Sanctions cases completed by the Compliance & Risk Operation teams. 
  • Distill actionable insights from testing to improve the quality of operational processes.
  • Independently develop, prepare and present monthly and quarterly QA findings to management and collaborate to determine appropriate action plans. 
  • Work closely with operational investigators to determine root cause of issues, provide coaching, and determine necessary follow up actions. 
  • Ability to get up to speed on new operational processes and requirements quickly, to provide actionable feedback prior to launch. 
  • Ability to review complex process and procedure documents with attention to detail to identify potential issues, inaccuracies, or areas of risk. 
  • Track all remedial actions through completion, confirming complete and accurate closure.
  • Create, manage and maintain metrics to monitor quality of operational processes.
  • Maintain a comprehensive understanding of Compliance’s current operational processes
  • Coordinate with the Program Manager on activities associated with internal control monitoring and external regulatory exams. 

What you need to succeed 

  • Bachelor’s Degree or Technical Equivalent 
  • 5+ Years work experience, with demonstrated experience in regulatory compliance, merchant risk, fraud, quality, risk management, audit or related fields. Preferred fraud or AML/Sanctions experience directly. 
  • Comprehensive understanding of fraud, merchant risk, compliance AML, KYC or Sanctions investigations and/or process reviews 
  • Strong process thinker 
  • Superior attention to detail 
  • Strong ability to think clearly and rationally in order to understand logical connections between various data points. 
  • Strong problem solving skills with an emphasis in adaptability and resilience
  • Ability to gather objective information and make a subjective determination and be able to defend that determination both verbally and textually 
  • Ability to manage multiple projects while maintaining a high degree of quality
  • Ability to work closely and build trust with investigators and management 
  • Exceptional organization and process management ability 
  • Mission-driven, enthusiastic to learn and grow within the Airbnb community and embody our Core Values; team-oriented with a positive, can-do attitude. 
  • Ability and desire to work in a fast-paced environment 
  • Professional Certification in compliance risk management or audit preferred. 

Want some tips on how to get an interview at Airbnb?

What is Airbnb looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Quality Insights Analyst like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Quality Insights Analyst?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!