Role : Quality Insight Analyst

Location : Gurugram

Experience : 5-8 years

CTC - 6-7 LPA 

What you’ll do 

• Independently manage continuous improvement efforts and quality assurance testing on a monthly and quarterly basis of Fraud, AML, KYC and/or Sanctions cases completed by the Compliance & Risk Operation teams. 
• Distill actionable insights from testing to improve the quality of operational processes.
• Independently develop, prepare and present monthly and quarterly QA findings to management and collaborate to determine appropriate action plans. 
• Work closely with operational investigators to determine root cause of issues, provide coaching, and determine necessary follow up actions. 
• Ability to get up to speed on new operational processes and requirements quickly, to provide actionable feedback prior to launch. 
• Ability to review complex process and procedure documents with attention to detail to identify potential issues, inaccuracies, or areas of risk. 
• Track all remedial actions through completion, confirming complete and accurate closure.
• Create, manage and maintain metrics to monitor quality of operational processes.
• Maintain a comprehensive understanding of Compliance’s current operational processes
• Coordinate with the Program Manager on activities associated with internal control monitoring and external regulatory exams. 

What you need to succeed 

• Bachelor’s Degree or Technical Equivalent 
• 5+ Years work experience, with demonstrated experience in regulatory compliance, merchant risk, fraud, quality, risk management, audit or related fields. Preferred fraud or AML/Sanctions experience directly. 
• Comprehensive understanding of fraud, merchant risk, compliance AML, KYC or Sanctions investigations and/or process reviews 
• Strong process thinker 
• Superior attention to detail 
• Strong ability to think clearly and rationally in order to understand logical connections between various data points. 
• Strong problem solving skills with an emphasis in adaptability and resilience
• Ability to gather objective information and make a subjective determination and be able to defend that determination both verbally and textually 
• Ability to manage multiple projects while maintaining a high degree of quality
• Ability to work closely and build trust with investigators and management 
• Exceptional organization and process management ability 
• Mission-driven, enthusiastic to learn and grow within the Airbnb community and embody our Core Values; team-oriented with a positive, can-do attitude. 
• Ability and desire to work in a fast-paced environment 
• Professional Certification in compliance risk management or audit preferred.