What Highspot is looking for in applicants
Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, marketing leaders have deep insights and analytics into the performance and influenced revenue of content, campaigns, and marketing assets. What makes the solution special? It’s loved by sales reps globally, and is the #1 rated sales enablement platform on G2 Crowd.
We are committed to diversity as both a moral and business imperative.
About the Role
We’re passionate about building a world-class customer service team, as we believe that exceptionally talented people are key to delivering a great customer experience at every turn. We’re looking for an exceptional and experienced support manager with a passion for developing others, building effective teams, and helping us uphold and surpass our commitments to the customers we serve.
As the Customer Support Manager, you will play a key role in defining how Highspot support is delivered to our customers. In this role, you will help in scaling the customer support function at Highspot, by hiring team members and designing scalable processes to meet the needs of our rapidly expanding customer base. This is high visibility, a high-impact opportunity for ownership and leadership at Highspot.
As you build your team, you will onboard, train, and develop your team to prepare them for their role in Support, and beyond.