About Highspot Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, marketing leaders have deep insights and analytics into the performance and influenced revenue of content, campaigns, and marketing assets.  What makes the solution special? It’s loved by sales reps globally, and is the #1 rated sales enablement platform on G2 Crowd.  Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We aim to build an inclusive workforce. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button. We are committed to diversity as both a moral and business imperative. About the Role The Help Desk Specialist will provide technical support to EMEA end users on a variety of issues via email/chat/video conference. They will identify, research, and resolve technical problems utilizing effective tracking and monitoring tools and support documentation to ensure timely resolution. The Help Desk Specialist will serve as the first point of contact for troubleshooting hardware and software issues across all computer systems (primarily Mac). You'll lead onboarding sessions and respond to and track all incoming emails and IT enquiries to the Service Desk, triaging tickets. You will ensure full and accurate details of all interactions are recorded into a case management system whilst responding to incidents and requests within agreed SLAs.