Senior Research Operations Program Manager

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What Twitch is looking for in applicants

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It’s where millions of people come together to chat, interact, and make their own entertainment. 

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter, get interviewing tips on Instagram, and discover projects we’re solving on our Blog.

About the Role

Twitch's Research Operations team is looking for an experienced, creative, and empathy-driven Program Manager to build programs to help us scale. You'll work with Research Leadership to scope and build programs driving efficiency across the Research team. You'll build partnerships across Twitch, working with researchers, designers, and product managers. You'll make sure the team knows the what, when, and why of the work we're doing.

You can work in San Francisco, CA; Irvine, CA; Los Angeles, CA; or Seattle, WA.

You Will:

  • Build relationships with a variety of partners to create programs targeted at scaling research at Twitch
  • Guide workflow, process, and project tracking development to keep the team running
  • Define success stories across several programs to share with the wider Twitch team
  • Partner with researchers and product teams to support research goals and organize UX research execution
  • Provide occasional coverage for other research operations tasks, like participant recruiting
  • Report to the Senior Research Operations Manager of the Central Research team

You Have:

  • 4+ years of experience in Research Operations
  • Experience building scalable programs supporting a variety of outcomes
  • Excellent collaboration skills across a variety of departments
  • A desire to document everything well, even the little things
  • Experience managing several work streams simultaneously
  • An understanding of UX research methods
  • Research participant recruiting and management down to a science

Bonus Points

  • You're comfortable with the technical side of research like SQL, Google Apps Script, Survey Sampling, etc.
  • You've worked within research tools like UserZoom, UserTesting, Qualtrics, etc.


  • Medical, Dental, Vision & Disability Insurance
  • 401(k)
  • Maternity & Parental Leave
  • Flexible PTO
  • Amazon Employee Discount
  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages)


We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

The base pay range for this position in Washington is $152,200 - $205,900 yr. Pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign-on payment and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via Twitch's internal or external careers site.

Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Job ID: TW7240

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