Senior Program Manager, Trust & Safety

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What Twitch is looking for in applicants

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It’s where millions of people come together to chat, interact, and make their own entertainment. 

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter, get interviewing tips on Instagram, and discover projects we’re solving on our Blog.

About the Role

We are looking for a Sr. Program Manager to join Twitch's Trust and Safety team reporting to the Director of Data and Program Management. The Sr. Program Manager will support Trust and Safety and other functional leads to plan, prioritize, and achieve complex deliverables on initiatives that span across mulitple product, operational, policy, data and legal teams.

You will work independently in a fast-paced environment, quickly understand trust and safety requirements, and clearly communicate the value-added proposition verbally and in writing. The ability to proceed forward without knowing the whole picture is essential as is the ability to propose creative and strategic solutions to problems that affect Twitch, Trust and Safety, and our partners.

This position can be located in San Francisco, CA; Irvine, CA; Seattle, WA; New York, NY; and Salt Lake City, UT or remotely.


You Will:

  • Oversee and help build new programs and other program-wide efforts across multiple partners.
  • Develop an intake process and guide the use of program frameworks, tools, and best practices to evaluate and prioritize requests. Lead post project analysis to inform future changes.
  • Experience in creating and managing complex, cross-team project plans; prior success in driving execution of large-scale project plans with multiple teams in support of business goals.
  • Perform project reviews and deep dives with trust and safety teams across technical, and non-technical partners to determine scope, requirements, challenges and up/downstream impacts.
  • Curiosity to dig several layers deep into technical solutions with an eye toward continuous improvement.
  • Unblock project barriers, chase down loose ends, and escalate when needed.
  • Identify opportunities to simplify existing processes and develop SOPs where there is opportunity.
  • Communicate with leaders at all levels on project plans, status and other important issues.
  • Foster a constructive dialogue, harmonize conflicting views, and lead resolution of contentious issues.

You Have:

  • 7+ years experience in a program or project management role at a technology company.
  • 5+ years experience in management
  • Experience defining program requirements and using data to determine improvements.
  • Demonstrated track record of cultivating strong working relationships and driving collaboration across multiple product and platform teams.
  • Effective communication (written and verbal) with technical and non-technical stakeholders across various business units and executives.
  • Comfort with technology topics and working with highly sensitive and/or disturbing content
  • Comfort working in a startup culture: Demonstrated flexibility and ability to adapt quickly to changes. Comfort with ambiguity.
  • Experience working with consumer technology brands that have a global footprint.
  • Demonstrated experience problem-solving in demanding environments.
  • Big-picture, high-level vision to connect the dots.

Bonus Points

  • Understanding of gaming, streaming, and online entertainment
  • BS degree in a technical discipline or equivalent experience
  • Experience with the content moderation and trust and safety landscape, particularly with regards to live streaming content


  • Medical, Dental, Vision & Disability Insurance
  • 401(k)
  • Maternity & Parental Leave
  • Flexible PTO
  • Amazon Employee Discount
  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.) 

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

The base pay range for this position in Colorado, Connecticut and Washington is $173,250 - $211,750 yr and in New York City is $190,530 - $232,870 yr. Pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign-on payment and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via Twitch's internal or external careers site. 

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates

Job ID: TW7164

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What is Twitch looking for?
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