The Account Manager manages a portfolio of restaurants and is responsible for the full customer lifecycle. From bringing the restaurants on to the OpenTable network to supporting them on how to use and get the most from being an OpenTable customer.
(Role is Based in Philadelphia)
Key Responsibilities and Duties:
Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants.
Assist restaurant management with configuration to optimize reservation flow
Complete detailed report templates on the installation for Technical Support staff at OpenTable
Understand customer needs and identify sales opportunities to upsell Marketing assets to restaurants.
Achieve company goals and sales objectives set quarterly.
Place OpenTable reservation links on customer restaurant websites
Track weekly meeting activity in Salesforce
Monthly meetings with Elite members
Act as an advocate for restaurant customers and resolve cross-functional issues
Act as the high-level point of contact for restaurant customer concerns
Work with the Marketing team to help design and execute restaurant specific marketing programs and drive participation in promotional programs
Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades
Educate operators about trends in the industry and offer rare insight
Lead restaurant retention rate; aid in the re-signing of customers with expired contracts
Experience and skills desired:
Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills
A good listener, capable of understanding restaurants business objectives.
Deep expertise in restaurant operations and management experience working in the restaurant market
Ability to work across many departments to take on problems and achieve results
Keenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities
Ability to manage objections and comfortable with a consultative sales approach
Confident in the delivery of training and speaking in front of groups
Excellent social and planning skills: task prioritization, effective time management
Strong writing, presentation and interpersonal skills
Analytical and data driven approach for making and supporting business decisions
Knowledge of Google Suite, basic web design or html is a plus
Valid driving license and transportation (all business related travel expenses reimbursed)
Appreciate working in an unstructured and forward-thinking environment
College degree preferred
This role may require travel up to 60% within the local area. If remote, travel will not be required.