IT Support Operations | NYC

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What Ramp is looking for in applicants

Ramp is building the next generation of finance tools—from corporate cards and expense management, to bill payments and accounting integrations—designed to save businesses time and money with every click. Over 5000 businesses are spending an average of 3.3% less and closing their books 8 times faster, thanks to Ramp’s finance automation platform that enables billions of dollars of purchases each year.

Founded in 2019, Ramp has seen nearly 10x year-over-year growth which has led to a valuation of $8.1 billion in just over 3 years. Its investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The team is made up of talented leaders from some of the leading financial services and fintech companies—Capital One, Stripe, Affirm, Goldman Sachs, American Express, Visa—as well as high-growth technology companies like Facebook, Spotify, Zendesk, Uber, Dropbox, and Instacart. Recently named Fast Company’s most innovative finance company, Ramp is NYC’s fastest-growing startup and America’s fastest-growing corporate card.

About the Role

We’re looking for an IT Support Operations to join our IT Team at Ramp based in NYC! This role will own all IT aspects in our NYC HQ, including onboarding, triage support requests, assisting with AV conference rooms and managing our inventory. Unblocking our users is an absolute critical component of our IT team and we’re looking for someone who takes pride in running a smooth operation and in all the work to make it happen!

What You’ll Do

  • Provide in-person support at our NYC HQ (located near Union Square) 5 days/week
  • Triage support requests from tickets, email, and Slack, proactively seek ways to minimize and improve our SLAs
  • Take ownership of small and large projects, working with various internal/external teams to accomplish goals
  • Manage inventory in the NYC HQ office, assist with shipping new hire equipment
  • Build out sustainable onboarding/offboarding processes with future scale in mind
  • Creating technical documentation and user facing documentation where applicable
  • Push the team to industry best practices and drive change
  • Be and advocate for our users, understand their challenges, and look to remove blockers
  • Make data driven, empathetic decisions, and take a holistic collaborative approach to decision making

What You Need

  • Minimum 3 years of technical experience in an enterprise size organization 
  • Strong knowledge in our core tech stack including Okta, Google Workspace, Slack, Kandji, and various modern SaaS tools
  • Strong attention to detail and execution oriented 
  • Understanding of User Lifecycle Management, managing user/role access

Nice to Haves

  • Experience in high growth startups
  • Experience managing macOS/Windows in hybrid/remote environments
  • Slack Certified Admin 
  • Okta Certified Professional

Ramp Benefits (for U.S. based employees)

  • 100% medical, dental & vision insurance coverage for you
    • Partially covered for your dependents
    • OneMedical annual membership
  • 401k (including employer match)
  • Unlimited PTO
  • Annual education reimbursement
  • WFH stipend to support your home office needs
  • Monthly wellness stipend; Headspace annual membership
  • Parental Leave
  • Relocation support

Want some tips on how to get an interview at Ramp?

What is Ramp looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for IT Support Operations | NYC like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at IT Support Operations | NYC?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!