Account Manager

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What Opentable is looking for in applicants

About OpenTable:

OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), powers reservations for the hospitality industry. OpenTable’s software seats more than 1 billion people per year and helps more than 50,000+ restaurants, bars, wineries and other venues attract guests, manage capacity, improve operations and maximize revenue.

As an employee of OpenTable, you will be part of a global network that includes OpenTable and KAYAK's portfolio of metasearch brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Many employees are dedicated to one brand, but we all have the benefit of using each other's strengths and insights. Together, we're able to help people experience the world through dining and travel.

In this role, you will:

Reporting to the District Manager, this position is responsible for leading customer retention and revenue growth within your territory of restaurants.

As an Account Manager at OpenTable, you will be in tune with the local restaurant industry and proactively engage with our restaurant customers and their teams. You are innovative in overcoming customer obstacles, providing constructive perspectives to challenge current thinking, internally and externally, in order to achieve goals. With a positive, encouraging demeanour you are resilient under pressure and are regularly sought after for your insight, input, and collaboration for larger company initiatives.

Meet and exceed assigned Account Management goals on a monthly, quarterly, and annual basis. Goals are centred around:

  • Work closely with customers to increase product and feature adoption, improve their online availability and ultimately grow their business through our partnership.
  • Ability to become a trusted adviser to our customers while encouraging customer fidelity and preventing 'churn'.
  • Maintain an experienced level of understanding of all products and services that OpenTable offers.
  • Proactively incorporate company strategies into your work and constantly be on the look out for opportunities to increase your impact with customers.
  • Share and implement standard methodologies with members of the sales and restaurant relations team.
  • 50% travel is expected depending on the local market.
  • Take the initiative to build resources to share and up-skill restaurant relations across the company.
  • Driven to identify the best strategy for any scenario or reporting situation.
  • Stay current with organisational changes, initiatives, and vision.
  • Maintain communication and a sense of camaraderie with team members.

Please apply if:

  • Restaurant management and/or sales experience in the food and beverage industry strongly preferred. 
  • Eagerness to learn and use data analytics, as the cornerstone of your decision-making and conversations.
  • Self-motivated and able to perform well against ambitious goals.
  • Consistent strong decision-making ability.
  • A natural communicator, who builds rapport with people genuinely and quickly. 
  • In general, technically savvy with an enthusiasm to use technology and new systems. 
  • Proficient in MS office; Word, PowerPoint and Excel. 


  • Mental Health Well-being: 6 company paid therapy sessions, subscription to a meditation app, wellbeing speaker series and resources.
  • Annual Health and Wellness Reimbursement.
  • 1 floating day off per year to celebrate your birthday or another occasion of your choice.
  • Additional company sponsored holidays twice a year.
  • Monthly catered office events.
  • Learning and Development opportunities.
  • Universal Paid Parental leave.

Diversity and Inclusion:

We aspire to have a workplace that reflects all of the communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes. OpenTable is proud to be an Equal Opportunity Employer, and we encourage candidates from all backgrounds and experiences to apply for our roles. Whoever you are, just be you!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform job responsibilities, and receive other benefits and privileges of employment. Please contact us to request accommodation.


Want some tips on how to get an interview at Opentable?

What is Opentable looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
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