Manager, Enterprise Customer Success

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What Gong is looking for in applicants
Gong unlocks reality to help people and companies reach their full potential. The patented Gong Revenue Intelligence Platform™ empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality.  Gong is an award winning company and was recognized on the Inc 5000 (#99), Forbes Cloud 100 (#28), LinkedIn Top Start Ups (#2), and Great Places to Work lists in 2021. Our Enterprise segment is rapidly growing! As a Manager, we’re looking for a customer-centric, strategic, and experienced leader. Your leadership will have a direct impact on driving customer growth, developing the team, and delivering on Gong’s operating principle of CREATING RAVING FANS. This position reports to our Sr Director of Enterprise Customer Success.  Our CSMs are trusted strategic advisors to revenue and operational leaders. They partner with AEs on accounts to drive strategic plans or business transformation while delivering measurable business impact. The Enterprise CSM will specifically 1) drive customer engagement and product adoption, 2) deliver business reviews, 3) mitigate risk, and 4) drive account growth. CSMs are measured on quarterly metrics related to portfolio net growth, business reviews, and product utilization.

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What is Gong looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
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