Technical Services Engineer (Realm)

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What Mongodb is looking for in applicants

The database market is massive (IDC estimates it to be $121B+ by 2025!) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

MongoDB Technical Services is seeking highly technical candidates for a role focused on MongoDB Realm. The Technical Services team is a dynamic and deeply technical worldwide customer-facing team situated inside the MongoDB Customer Engineering organization. We are responsible for helping our customers succeed with MongoDB products including our new Realm mobile solutions. Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.

You will work closely with highly skilled engineers and developers, encounter many different kinds of problems, recognize patterns, provide product feedback, contribute to documentation, shape processes, and help guide the evolution of the MongoDB Realm product itself. Most importantly, you will help our customers launch and run all manner of mobile applications using the newly launched MongoDB Realm on our Atlas platform.

What you’ll do

  • Help MongoDB Realm users solving complex issues with their mobile solutions, e.g., resolving questions on SDKs, mobile sync, architecture, performance, scaling and everything in between
  • Be an expert on best practices for developing and running mobile applications using MongoDB Realm at scale, whatever that scale may be
  • Advocate for customers’ needs, working with the Product Engineering teams to debug and reproduce problem reports from MongoDB Realm users and escalate problems to include other team members as needed
  • Recognize patterns, and effectively categorize and create links between related issues and projects

What you’ll need to succeed

  • Genuine desire to help people succeed with our technology
  • Ability to rapidly learn a wide variety of new technical skills
  • Engage with our customers for their success with MongoDB Realm by solving their challenging technical problems, applying advanced diagnostic and troubleshooting skills
  • Excellent communication skills (both written and verbal) are critical as you will be working with users from all over the world with very diverse backgrounds, as well as with a highly technical engineering team
  • Ability to:
    • Develop simple mobile applications using Xcode (iOS) or Android Studio
    • Read and understand the intent of code and stack traces in one or more languages of: Java, Kotlin, Swift, objective C, react-native
    • Comfortably navigate through Linux systems using a shell.
    • Understand and troubleshoot systems, performance and resource utilization
    • Write simple reproduction scripts
  • Bonus points:
    • Software development background in multiple languages : Java, Kotlin, Swift, objective C, react-native
    • Mobile development background on iOS or Android (Swift, Java, React-native, Kotlin, dotnet/Xamarin) 
    • Experience using or managing databases (like MongoDB) as a developer or DBA
    • Application Support Experience

Success Measures

In 3 Months:

  • Run through the creation of a simple app using MongoDB Realm, including sync to multiple devices.
  • You are comfortable handling customer cases with identifiable diagnostic signatures
  • You can identify user-reported cases that don’t describe bugs
  • You have written detailed issue summaries for our Engineering teams
  • You have a good understanding of Realm Sync, MongoDB and Atlas

In 6 Months:

  • You are identifying issue patterns and escalating when appropriate
  • You can take any issue and work on it to completion, either by yourself or by including a colleague at the right time and with the appropriate skills to accelerate a solution
  • You have a working knowledge of Nodejs, React-native, iOS, Kubernetes, Docker.
  • You are part of a group of subject matter experts on MongoDB Realm in our global team

In 12 Months:

  • You are influencing the product roadmap based on issues you’ve seen
  • You can answer escalations from our enterprise customers based on their use case
  • You have a deep understanding of MongoDB, Realm services and its synchronization technology               

Do you know, Why MongoDB is a fantastic place to work and build your career?

  • Top NoSQL database in the world
  • Largest Ecosystem and the fastest growing database in the world
  • Close to 31,000 customers in more than 100 countries and over 175+ million downloads
  • 9-figure revenue company, with very high double-digit growth rates  
  • Be a part of the company that’s reinventing the database, focused on innovation and speed
  • Enjoy a fun, inspiring culture that is engineering focused
  • Work with talented people around the globe
  • Learn, contribute, and make an impact on the product and community

Life at MongoDB

Our India office culture

  • 390+ people, with teams in Sales, Engineering, HR, Finance, IT & Marketing
  • Regular group outings and opportunities to get to know your colleagues
  • Employee affinity groups

Our Benefits

  • Competitive salary and equity
  • Comprehensive Health cover, dental cover, travel insurance & Life Insurance.
  • Free lunch thrice per week and a fully stocked kitchen with healthy and sweet treats.
  • 26 weeks Maternity & 20 Paternity leave to spend time with new arrivals.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

"MongoDB is an equal opportunities employer."

Want some tips on how to get an interview at Mongodb?

What is Mongodb looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Technical Services Engineer (Realm) like?
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How to land an interview at Technical Services Engineer (Realm)?
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