At Vercel, we are building an open-source developer tools platform that enables developers to build and iterate on the web without sinking time and money into DevOps. We are a remote-first and globally distributed team, and we want to shape the future of the web by making cloud computing accessible to everyone. Our philosophy is based on the principles of learning, collaboration, transparency, experimentation, and passion.
To further our commitment to providing an exceptional experience to our Enterprise customers, we are looking to add another Customer Success Manager (CSM) to our fast-growing Customer Success team. The CSM role is pivotal in managing everything post-sales in the Enterprise customer lifecycle, this includes detailed customer onboarding, the setting and measuring of success criteria, issue resolution and escalation, identifying and generating expansion opportunities, and the management of the customer renewal.
The role requires a technical background, with a strong emphasis on frontend development, cloud infrastructure and networking, and modern application deployment methods. The ability to organise well and work with many customers across multiple timezones is essential, as is building long-standing relationships with product champions for your assigned accounts, working closely with them at all times to continually improve their teams’ Vercel experience.
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
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London, England or Munich, Germany
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London, Munich, Amsterdam
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