The database market is massive (IDC estimates it to be $121B+ by 2025!) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

MongoDB is the top tier modern, general-purpose database platform, crafted to ignite the power of software and data for developers and the applications they build. Developers around the world are using MongoDB to build software to create new businesses, modernize existing businesses, and transform the lives of millions of people around the world.

Headquartered in New York, with offices across North America, Europe, and Asia-Pacific, MongoDB has more than 17,000 customers, which include some of the largest and most sophisticated businesses in nearly every vertical industry, in over 100 countries.

• Individual Contributor as part of the HR Shared Services team in India
• You will play a vital role in being the first of the HRSS employees responsible for transitioning work and making sure relevant SLA’s are met
• Learn and perform newly set up processes and over time gain subject matter expertise in the work
• Suggest new practices, programs, and policies to meet interpersonal and strategic business/management needs
• Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
• Assist to build and maintain a Knowledge Base for Case Management
• Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures
• Collect and cleanse data to populate management reporting systems

Key Skills & Abilities

• Experience for 1-3 years in HR Operations / Shared Services in an HR Shared Services role (APAC/ India, EMEA, NAMER)
• Has expertise in HR Operations with eye for detail and process adherence
• Is a self-starter who is intrinsically motivated for their own performance to achieve desired results
• Can function independently, with minimal mentorship and supervision
• Open to work in a 24X7 role
• Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it
• Should be proficient with ticketing tools and should have been excellent in meeting HRSS performance parameters - case handling, etc.
• Ability to get into detailing the process and have an eye for detail to suggest process improvements

Life at MongoDB

Our India office culture

• 100+ people, with teams in Sales, Engineering, HR, Finance, IT & Marketing
• Regular group outings and opportunities to get to know your colleagues
• Employee affinity groups.

Our Benefits

• Competitive salary and equity
• Comprehensive Health cover, dental cover, travel insurance & Life Insurance
• Free lunch twice per week and a fully stocked kitchen with balanced and sweet treats
• 20 weeks Maternity & Paternity leave to spend time with new arrivals

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.