AML Compliance Investigator

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What Airbnb is looking for in applicants

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

****In order to evaluate your application in a timely manner, please apply with a CV in English***

The Investigator supports Airbnb’s payments compliance activities.  This position is responsible for managing high volumes of alerts and/or cases generated by multiple queues to satisfy processes required by AML, Economic Sanctions Enforcement and other compliance programs.  This role ensures that day-to-day compliance activities relating to these programs are maintained to a high standard.


  • Review and investigate alerts or cases escalated from various sources to provide supporting documentation and narratives to aide with determining if activities are unusual or out of character.  
  • Manage large volumes of incoming cases and execute decisions under pressure of tight deadlines and regulatory time frames for TMIR
  • Leverage open and closed source systems to decision potential matches in relating queues
  • Compile appropriate case notes and other documentation to support review, completed steps, recommended determinations, etc.  
  • Gather relevant and applicable on and off-platform data and objective information to support a subjective determination to support a case through its lifecycle.
  • Prepare detailed reporting to support independent decisions & justification for escalations and de-escalations including extensive supporting documentation and comprehensive narratives.
  • Leverage open and closed source systems to decision potential matches in relating queues
  • Assist in the assessment of potential risks, patterns and trends based on case review and investigations completed.
  • Assist and support leadership with procedure and workflow changes that may impact multiple teams and/or regions with the support of your manager
  • Accurately identify and escalate compliance risks and opportunities to the Compliance Management

Job Requirements:

  • Bachelor’s Degree or Technical Equivalent
  • Portuguese and English proficiency required – ability to write narratives and convey complex arguments in a clear and concise manner are essential
  • 3-5 years compliance operations experience in payments, banking, or e-commerce with  1+ years working in Sanctions and PEP screening/decisioning
  • Fundamental knowledge of counter terrorist financing, anti-money laundering and anti-fraud, and anti-bribery and corruption typologies related to the payments and e-commerce space
  • Superior communication skills both written and verbal
  • Strong ability to think clearly and rationally in order to understand logical connections between various data points. 
  • Strong problem solving skills with an emphasis in adaptability and resilience
  • Ability to gather objective information and make a subjective determination and be able to defend that determination both verbally and textually 
  • Ability to work closely and build trust with your team and other teams
  • Exceptional organization and process management ability
  • High level of personal integrity, interest in payments as evidenced by related work experience, proven dedication to excellence, leadership qualities and a flexible, creative, innovative approach to problem solving
  • Ability and desire to work in a fast-paced environment
  • Familiarity with SQL and data querying skills a huge preference!

Preferred Qualifications:

  • Professional Certification (CGSS, ACAMS, ACFCS, ACFE, etc)
  • SQL Experience
  • Customer-facing experience
  • Knowledge of G-suite products and applications
****In order to evaluate your application in a timely manner, please apply with a CV in English***

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What is Airbnb looking for?
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