Gong unlocks reality to help people and companies reach their full potential. The patented Gong Revenue Intelligence Platform™ empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality.  Gong is an award winning company and was recognized on the Inc 5000 (#99), Forbes Cloud 100 (#28), LinkedIn Top Start Ups (#2), and Great Places to Work lists in 2021. This position is hybrid on-site in one of our offices. We are currently only open to candidates based in one of these locations: San Francisco, Atlanta, or Chicago. Gong is looking for an IT Service Desk Specialist to support our San Francisco, Atlanta, & Chicago offices and remote US employees. The Specialist is responsible for providing end user support for hardware, software, and SaaS products from initial response through resolution. They will take ownership of basic to medium complexity incidents and effectively communicate timely updates with the end user, management, and teammates.