Senior Manager of Brokerage Communications

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What Robinhood is looking for in applicants

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we’ve built and have been recognized as:

  • Forbes Fintech 50 2021
  • Glassdoor Best Places to Work 2021 
  • Inc. Best-Led Companies 2021
  • TIME 100 Most Influential Company 2021

We’re growing and looking for...

We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We’re seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We’re in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.

Check out life at Robinhood on The Muse!

About the team:

We're looking for a motivated self-starter to lead the operational communications program for Robinhood Financial (RHF), our Introducing Broker-Dealer. As the Manager of the Broker Dealer Communications team, you’ll oversee processes critical to maintaining Robinhood’s brokerage communication program. The team is responsible for supervision and controls of RHF customer communications, including approvals of certain communications, audit, and supporting distribution. You’ll be expected to react efficiently and effectively to fluid situations that require swift but sound decision making and problem solving while partnering with multiple teams within brokerage operations, customer service, compliance, content strategy, and product operations. This is an opportunity to manage a critical pillar of Robinhood’s brokerage business.

What you’ll do day-to-day:

  • Coordinate responsibilities for daily and ad-hoc brokerage communications, including emails, inbox messages, and push notifications, pertaining to options, corporate actions, account servicing, and asset movements
  • Oversee the forecasting, planning, and intra-day workforce management of the Communications team including 24-7 on-call support
  • Build and foster partnerships with content, compliance, engineering, and product teams to launch, improve, and scale Robinhood’s communications tools and processes
  • Anticipate and respond to anomalous situations and determine how to best correspond with our customer-base; proactively identify ways to reduce risk
  • Build and coach a team of Communications Associates and Specialists
  • Develop and implement process improvements to increase quality and scalability

About you:

  • Deep functional understanding of the securities industry
  • 5+ years of Broker Dealer communications experience
  • Bachelor's degree or equivalent practical experience
  • Exceptional attention to detail
  • Superb written and oral communication skills
  • High levels of empathy and integrity; passion for coaching and developing talent
  • Self-starter with ability to work independently
  • Resourceful and adaptive in fast-paced, entrepreneurial environments; strong critical thinking, decision-making, and creative problem solving skills
  • FINRA Series 7, 63, 24

Bonus points:

  • Experience managing projects interfacing with technical and non-technical teams
  • Strong Robinhood product knowledge

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit Robinhood - US Applicant Privacy Policy.

Click here to learn more about Robinhood’s Benefits.

Robinhood is a primarily remote company. If hired, you will work as a remote employee unless the job you are applying for has a different working model specified. Please reach-out  to your recruiter if you have any questions regarding the job’s working model.

Want some tips on how to get an interview at Robinhood?

What is Robinhood looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Senior Manager of Brokerage Communications like?
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How to land an interview at Senior Manager of Brokerage Communications?
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