Responsibilities:

• Maintain confidentiality regarding personnel matters, transactions and corporate intelligence and intellectual property
• Assist with company change management protocols to support the company vision and goals
• Maintain staffing schedules to provide adequate coverage at all times and communicate staffing needs to their supervisor
• Monitor and manage associate attendance for company required training and development
• Responsible for supervising direct reports and for personnel compliance with payroll policy administration and company policies and procedures
• Coach and develop associates regarding service expectations including requirements under policies and procedures, products, software applications, systems and banking transactions.
• Encourage collaboration between the branch staff and sales team to meet company values
• Collaborate with other managers who provide support services to provide optimal customer experience
• Collaborate/participate with the sales team/Sales Division
• Collaborate with Compliance, Audit and Escrow File Review team
• Evaluate employee performance and plan for compensation actions in accordance with that performance review per company guidelines; Provide developmental opportunities through identification of internal and external training opportunities
• Facilitate regular employee meetings to discuss company and individual goals, disseminate company information, discuss operational issues, etc.
• Delegate work according to employee's abilities and skills
• Participate in investigations, personnel meetings, counseling meetings, performance evaluation meetings, as necessary
• Participate and collaborate with managing directors to support recruiting efforts and selection tools/processes to build organizational talent
• Responsible for successful onboarding of associates
• Act as liaison between associates and Corporate Human Resources
• Responsible for generating or updating personnel information to Corporate Human Resources for all associates
• Responsible for Office Services, including maintaining office equipment; purchasing office supplies.  
• Responsible for Monthly Aged Trial Balance; Reviews reporting and follows up with the teams to ensure Held Funds and outstanding checks are processed timely
• Responsible for handling of incoming customer service complaints and process in accordance with company guidelines
• Optional: Function as Escrow Officer

Experience/Requirements:

• Five years responsible Escrow Closer experience and broad title knowledge
• Demonstrated supervisory skills
• Professional communication skills
• Capable of processing standard sale and loan only escrows without assistance
• Ability to attract and maintain acceptable base of customers
• Ability to prioritize, handling multiple tasks and meeting deadlines
• Ability to resolve escrow problems
• Computer proficiency, general administrative skills and clerical skills