What Gong is looking for in applicants
Gong unlocks reality to help people and companies reach their full potential. The patented Gong Revenue Intelligence Platform™ empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. Gong is an award winning company and was recognized on the Inc 5000 (#99), Forbes Cloud 100 (#28), LinkedIn Top Start Ups (#2), and Great Places to Work lists in 2021.
As a Technical Support Engineer (T3), you will troubleshoot, investigate and resolve technical issues reported by our Support group before it involves R&D. You will be part of the support engineering team and act as the focal point for all technical escalations to our R&D. This is an amazing opportunity to work with the world's most advanced companies that utilize a state-of-the-art AI-based system to improve business results, and share success with top-tier engineers solving complex challenges in a high-profile, meteoric-growth, well-funded company