Invoca

Senior Manager, Software Engineering-Integrations Team

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What Invoca is looking for in applicants

About Invoca:

Invoca is the industry innovator in AI and machine learning-powered Conversation Intelligence technology. Forrester Research identified Invoca as a Leader in The Forrester Wave™: Conversation Intelligence: Sales And Marketing, Q4 2021 report, stating that "Invoca is one of the few established conversation intelligence vendors that can legitimately claim AI capabilities."

With over 300 employees, more than 2,000 customers, and nearing $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company, having raised over $100 million from Accel, Upfront Ventures, Salesforce Ventures, Morgan Stanley, and H.I.G. Growth Partners.

At Invoca, we live by our four core values:

  • Figure it Out: we take ownership of our work and are given the freedom to blaze our own trails.
  • Help Each Other Thrive: we foster an inclusive and humble culture that allows us to build value for both our customers and our people.
  • Continuous Improvement: we challenge the status quo every day to develop creative solutions that make our products better and our customers more successful
  • Light the Customer's Way: we don't just sell a product or turn on a service; we are partners and trusted advisors who support and invest in our customers and their success.

If these values resonate with you, we encourage you to come join us - we are building something special.

About the Role: 

Are you a manager looking to work with an experienced leadership team whose passion for management is equaled only by their commitment to quality software development? Then look no further! You will lead a team that is directly responsible for the roadmap, development, and maintenance of Invoca’s machine learning services while upholding high standards via modern agile methodologies: test-driven development, continuous deployment, and DevOps. All the while, you will grow your career and skills supported by your peers and Invoca’s in-house training programs.
You are excited about this opportunity because you get to:
  • Ramp with Invoca’s SDLC and build a relationship with your team by getting hands on with the code during onboarding
  • Provide technical mentorship, code reviews, and project leadership for your team
  • Coach and mentor your team members to achieve their career goals in regular one-on-ones
  • Maximize teamwork while minimizing meetings
  • Work with your team to architect solutions to challenging problems, including:
  • Machine learning
  • Responsive user interfaces with React and GraphQL
  • Scaling services to handle ever increasing demand
  • Large scale data warehouses
  • Use metrics and your team’s collective experience to drive development decisions
  • Attend on-going, formal, management training classes
  • Be actively coached by your management peers
  • Share your passion for learning about management and technical topics with your team and peers
About You:

We are excited about you because you have:
  • Experience mentoring, coaching and growing software engineers
  • A track record of leading technical projects, maintaining features in production, and solid prioritization with a customer focused mindset
  • Previous experience working closely with Product Management in an agile continuous deployment environment
  • A desire to create elegant, scalable, and maintainable products and tools
  • Knowledge of Object Oriented Programming, Test Driven Development, MVC design and SOA
  • Experience with some of our core technologies: Ruby/Python, MySQL/PostgreSQL, Kafka, React, and GraphQL
  • An interest in machine learning

Salary, Benefits & Perks:

Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our offerings:

  • Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy, starting at 20 days off, for all full-time employees. We also offer 15 paid holidays, 10 days Compassionate Leave, 3 days volunteer time and more.
  • Healthcare - Invoca offers a health care program that includes medical, dental and vision coverage. There are multiple plan options to choose from so you can make the best choice for yourself, partner and family.
  • Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
  • Stock options - All employees are invited to ownership in Invoca through stock options.
  • Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkLifeMatters program.
  • Paid Family Leave - Invoca offers up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members
  • Paid Medical Leave - Invoca offers up to twelve weeks 100% paid leave for childbirth and medical need
  • Sabbatical - We thank our long-term team members with an additional week of PTO along with a bonus after 7 years of service.
  • Wellness Subsidy - In further support of your well-being, Invoca provides a wellness subsidy that can be applied to a gym membership, fitness classes and more.
  • Position Base Range - $160,000.00-$220,000.00

Please note, per Invoca's Covid-19 policy, depending on your vaccine status, you may be required to work only from home / remotely. At this time, some travel and in-person meetings may require proof of vaccination. This policy is regularly reviewed and subject to change at any time.

DEI Statement:

"Our company is committed to creating a culture that is not only grounded in continuous learning, teamwork, and customer success, but is fair, equitable, and welcoming for everyone." - Gregg Johnson, CEO

And to us, diversity, equity and inclusion means more than treating current employees well and making them feel welcome. It also means hiring people who bring different insights because of their unique demographics, ways of thinking, and prior experiences.

We intend to continue hiring great people and protecting our culture so everyone can be themselves and speak their minds. That way Invoca will always be a place filled with laughter, positivity, thoughtfulness and respect.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Want some tips on how to get an interview at Invoca?

What is Invoca looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Senior Manager like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Senior Manager?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!