We’re proud (and excited!) to be transforming the global communications landscape through our Omnichannel Platform-as-a-Service (OPaaS).
The role: QoS Specialist | NORAM
Our QoS team works closely together with our Connectivity, Enterprise, Routing and Customer Support teams to ensure the highest level of service to our largest customers. A QoS specialist is driven by a predefined set of targets and goals for our key accounts; you’re responsible for lowering our cost baseline, being the driver behind our pricing strategies and to feed the sales teams with SMS products they would need to successfully win new business.
MessageBird has a global reach with an HQ in Amsterdam. Your job is to generate predefined margins on a fixed set of large enterprise accounts by actively sourcing, testing and exploring routing options to drive better quality and COGS.
What you’ll do:
What you’ll bring
Life at MessageBird:
We call ourselves Birds!
We work fast, grow fast, build fast and focus on impact. We’re go-getters, industry leaders and roll-up-your-sleeves-and-make-it-happen kind of people.
Ready To Fly?
Our cloud communications solutions make it possible for over 25,000 businesses to instantly connect with billions of devices worldwide, allowing them to speak with their customers in the same ways they talk to their friends.
Headquartered in Amsterdam, we’re proud to be a “Work Anywhere” company. Our unique and united culture is rooted in our team: a diverse flock of over 750 Birds who represent 55 nationalities and counting. We’re smart, fast, and hungry. Our potential for growth is limitless.
We understand that “life happens” and give you the freedom to choose the best environment for you to “get sh*t done”. Our Birds choose where they work from in the region or country we’re hiring in, so long as it’s within the job’s complementary timezone as indicated in the Job descriptions — this could be from one of our MessageBird hubs (Amsterdam, Singapore or Bogota) or remotely.... Want to work from a rural retreat? Sure, no problem! How about a bustling city getaway for a few weeks? Go ahead!
MessageBird is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.
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Regional Director (EMEA)
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