QoS Specialist - NORAM

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What Messagebird is looking for in applicants

Transform the communications world! 

We’re proud (and excited!) to be transforming the global communications landscape through our Omnichannel Platform-as-a-Service (OPaaS). 

  • What’s my job title? QoS Specialist.
  • Where in the world? You can work remotely from the US or Mexico.
  • Working hours? For this role, you will operate within the NORAM timezones.
  • What language(s) are required?  Fluency in English, any other language is a plus. 

The role: QoS Specialist | NORAM

Our QoS team works closely together with our Connectivity, Enterprise, Routing and Customer Support teams to ensure the highest level of service to our largest customers. A QoS specialist is driven by a predefined set of targets and goals for our key accounts; you’re responsible for lowering our cost baseline, being the driver behind our pricing strategies and to feed the sales teams with SMS products they would need to successfully win new business.

MessageBird has a global reach with an HQ in Amsterdam. Your job is to generate predefined margins on a fixed set of large enterprise accounts by actively sourcing, testing and exploring routing options to drive better quality and COGS.

What you’ll do:

  • Maintain, manage and increase margins on a fixed set of large Enterprise customers
  • Identify and execute direct SMS cost saving by utilising routing capabilities available via multiple tools and platforms
  • Regularly deliver new cost baselines for optimised routing setups to support all Sales teams (Enterprise & Connectivity)
  • Work closely together with the Connectivity Sales teams to secure Trading deals to deliver incremental SMS margin
  • Identify and onboard new Vendors for international SMS and local termination
  • Source cost-effective solutions from our existing vendors
  • Provide regular forecasts and commit to quarterly and annual margin targets and KPIs
  • Keep up-to-date records of activities, opportunities and accounts
  • Represent MessageBird at events and tradeshows

What you’ll bring

  • 3+ years experience in wholesale SMS and/or Enterprise commercial routing
  • Experience with interconnects, negotiating terms and managing contracts
  • Experience in trading and meeting cost reduction / margin quotas
  • Strong interpersonal and communication skills
  • Proven experience in balancing priorities and managing multiple deals at the same time
  • Experience and ability to understand and work with multiple systems and Trading tools.
  • Ability and willingness to travel internationally
  • Fluent English speaker and proficiency in Spanish, German or French will be an advantage
  • A good understanding of the trends driving innovation in CPaaS technology



What You’ll Gain

  • Work from anywhere 
  • Generous stock options for all Birds
  • WFH set-up budget
  • State-of-the-art work gear
  • Learn from hundreds of the best minds in the business
  • Collaborate with diverse colleagues from over 55 countries (and counting)


Life at MessageBird:

We call ourselves Birds!

We work fast, grow fast, build fast and focus on impact. We’re go-getters, industry leaders and roll-up-your-sleeves-and-make-it-happen kind of people. 

Ready To Fly?

Our cloud communications solutions make it possible for over 25,000 businesses to instantly connect with billions of devices worldwide, allowing them to speak with their customers in the same ways they talk to their friends.

Headquartered in Amsterdam, we’re proud to be a “Work Anywhere” company. Our unique and united culture is rooted in our team: a diverse flock of over 750 Birds who represent 55 nationalities and counting. We’re smart, fast, and hungry. Our potential for growth is limitless. 

We understand that “life happens” and give you the freedom to choose the best environment for you to “get sh*t done”. Our Birds choose where they work from in the region or country we’re hiring in, so long as it’s within the job’s complementary timezone as indicated in the Job descriptions — this could be from one of our MessageBird hubs (Amsterdam, Singapore or Bogota) or remotely.... Want to work from a rural retreat? Sure, no problem! How about a bustling city getaway for a few weeks? Go ahead!

MessageBird is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills. 

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What is Messagebird looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
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How to land an interview at QoS Specialist - NORAM?
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