Our Amazing #TeamSparkpost

SparkPost is the industry’s most trusted email optimization platform. SparkPost helps senders reliably reach the inbox with powerful solutions to help them plan, execute and optimize their email programs. The SparkPost platform is powered by the industry’s largest data network, a team of email experts to help brands elevate every aspect of their email program, and a security and compliance posture to support even the most regulated industries. SparkPost is the world’s largest sender, delivering 40% of all commercial email - 4-5 trillion sent annually - and also boasts the world’s largest data footprint to help enterprise-level brands make data-driven decisions to improve their email performance. The world’s most sophisticated senders, including The New York Times, Zillow, Adobe and Booking.com trust SparkPost to elevate their email.

What You’ll Do in This Role to Add Value

At Sparkpost, we view Site Reliability Engineering methodologies and concepts as force multipliers. SREs play a critical role at SparkPost and are responsible for designing, building, and maintaining solutions supporting our infrastructure and applications, both internal and customer-facing, with emphasis on scalability, fault tolerance, performance, and monitoring.

Responsibilities

• Collaborate with your team and others within the organization to empower other engineering teams to efficiently do their best work.
• Design and develop automation workflows to reduce operational toil.
• Be proactive: gather supporting data, propose improvements, and work to implement them.
• Be thorough: consider dependencies, failure modes and responses, and blast radius. Validate assumptions and outcomes.
• Be collaborative: Participate in design discussions and reviews, help define technical solution criteria, and work effectively with team members in a remote work environment.
• Document your work so it’s easy for the next person to use.
• Participate in rotating 24x7 on-call shift, triaging production issues and either fixing issues or escalating to appropriate teams.

Required Skills/Qualifications

• Experience building and managing resources using infrastructure-as-code tooling (e.g. Terraform, Chef, Puppet, Ansible, etc.).
• Relevant experience or certifications with a cloud provider (AWS preferred).
• Experience implementing effective automated monitoring for mission critical applications (e.g. Datadog, New Relic, Circonus, Nagios).
• Comfortable with system architecture models and designs.
• Experience with software version control (git preferred).
• Understanding of modern virtualized server hardware, ability to identify resource issues related to utilization of CPU’s, memory, disk IO, and network IO.

Desired Skills/Experience

• Experience guaranteeing high availability of high volume internet services, especially email.
• Experience with establishing, measuring, and maintaining service level objectives and error budgets.
• Experience with managing auto-scaling container-based workloads (Docker, ECS preferred).
• Experience with relational and/or column-oriented databases (PostgreSQL, Dynamo).
• Experience developing production applications using modern programming languages (e.g. Ruby, Python, Go, Kotlin, etc.) in a cloud environment.
• Experience with risk management, incident response, and postmortem/root cause analysis.
• Experience with performance testing and capacity management.

#LI-NR1 #LI-Remote