Customer Success Manager

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What Ramp is looking for in applicants

Ramp is building the world's first finance automation platform designed to save businesses time and money. Ramp offers 5-in-1 software that consolidates corporate cards, expense management, bill payments, accounting, and reporting into one simple and free solution. More than 3,000 businesses are using Ramp to process billions in annualized transaction volume. Customers include some of the fastest growing startups and unicorns like Ro, DoNotPay, ClickUp, and Applied Intuition, as well as established businesses across the US such as Bristol Hospice, Walther Farms, Douglas Elliman, and Planned Parenthood.

Founded in 2019, Ramp is NYC's fastest growing startup, having achieved a unicorn valuation of $3.9 billion in just over 2 years. Ramp has raised $620 million in funding from investors including Founders Fund, Stripe, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. Ramp is part of the Forbes Fintech 50 and Fast Company's Best Workplaces for Innovators program.

About the Role

As an early Customer Success Manager at Ramp, you will set the stage for customer experience and spend by leading initial customer implementation and education. Customer Success Managers are a part of a collaborative team which works directly with our clients to deliver and implement Ramp’s products. You will have the opportunity to help build and refine Ramp’s Customer Success organization and define the customer strategy that fuels our growth!

What You’ll Do

  • Ensure fast, thorough, and complete onboarding of new Ramp customers by leading and educating new customers on Ramp’s functionality and best practices
  • Work with new customers to deeply understand their current work flow, success metrics and needs
  • Propose effective product implementations for each customer with a deep understanding of the full range of integration and configuration options
  • Partner closely with the product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
  • Support the sales cycle through educating customers on detailed product functionality and best practices
  • Balance priorities and multiple tasks supporting implementation, follow up, and handoff to the Account Manager

What You Need

  • Minimum 2 years of customer success or implementation experience in a B2B organization
  • Exceptional with organizational, project management, and time management skills
  • Desire to learn product inside out - understanding why Ramp was built the way it was and know how to communicate this effectively
  • Proven track record meeting weekly or monthly KPIs
  • Ability to anticipate customers’ needs and position product solutions accordingly
  • High adaptability and understanding of change within the evolution of a startup
  • Excellent verbal and written communication skills as well as interpersonal skills

Nice to Haves

  • Bachelor’s degree from an accredited university
  • Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
  • Experience with financial services sales
  • Experience at a high-growth startup
  • Ability to understand financial services

Ramp Benefits (for U.S. based employees)

  • 100% medical, dental & vision insurance coverage for you
    • Partially covered for your dependents
  • 401k (including employer match)
  • Parental Leave
  • Unlimited PTO
  • WFH stipend to support your home office needs
  • Monthly wellness stipend
  • Annual education reimbursement
  • Relocation support

Want some tips on how to get an interview at Ramp?

What is Ramp looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Customer Success Manager like?
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How to land an interview at Customer Success Manager?
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