Vanta

Partner Relations Associate

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What Vanta is looking for in applicants

As a Partner Relations Associate at Vanta, you will elevate our approach to our auditor partnership process, assisting with the interrelationship between Vanta customers and our partner auditors.

 

The process of pairing auditors and customers during onboarding is integral to the Vanta customer experience. Alongside this, our audit and consulting partners are critical to Vanta’s business as we continue to scale our product and customer base. As our first Partner Relations Associate, you will be the “match-making” expert, assisting in all queries around pairing customers with the best-fit Vanta network auditors.  As the liaison between customers and auditors, you will also be responsible for assisting customers in understanding auditor requests, while also reporting on auditor processes internally.  You will work closely with the Partner Relations Managers to collect and manage all information around our audit partners, as well as create any new enablement resources necessary to ensure an efficient introductions and audit experience. In this role, you will be an advisor for the Customer Success and Sales teams, enabling the best fit auditor introductions, as well as managing any customer push back.  We’re looking for a process-driven and organized individual, who is empathetic and a good communicator.

You will… 

  • Manage a Salesforce queue of tasks from Customer Success and Sales.
  • Create and manage all audit team resources, including our internal partner information worksheet.
  • Assist in managing our audit team Slack channels around questions and escalations from customer success, support and sales.
  • Become an expert on Vanta’s auditor network, including pricing and audit process.
  • Learn the Vanta product from both the customer and partner perspective.
  • Assist in calls between customers, auditors and the Vanta team.
  • Provide any product and operational support needed for our customers and partners to be successful in working through audits with Vanta.

You might... 

  • Have 2+ years of experience in a relationship-management (pre or post-sales, customer success, support, implementation) role, with a track record of successful partner (or customer) relationships. You deeply understand (and care for!) your partners (or customers) and have built the trust needed for challenging conversations. 
  • Have experience liaising cross-functionally, and empathizing with / assisting internal teams 
  • Be confident in contributing to important conversations, including asking difficult questions, and in some cases pushing back.
  • Be capable of learning and articulating a technical product to a technical audience. 
  • Be exceptionally organized, detail-oriented, and experienced in leveraging tools to drive your workflow, such as Salesforce.
Benefits & Perks:
  • Industry-competitive salary and equity
  • Medical, dental, and vision benefits 
  • Paid parental leave for all parents
  • 401(k) plan
  • Flexible work hours and location
  • Remote workspace stipend
  • Open paid-time off policy
  • 10 company paid holidays
  • Virtual team building activities, lunch and learns, and other company events 
For when we’re back in office:
  • Generous monthly stipend for Bay Area commute
  • New office in sunny Hayes Valley, San Francisco
  • Full kitchen with snacks and drinks supply
At Vanta, we are on a mission to secure the internet and we can’t do it alone. We are looking for smart and talented individuals to help us reach our goals. We are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
 
About Us
 
We started Vanta in 2017 as Equifax had lost every American's social security number, Home Depot had leaked its customers' credit card numbers to hackers, and Facebook admitted that it irresponsibly sent user data to third parties who tried to influence the US election. It was clear that security and privacy had become mainstream issues, and that we all increasingly relied on cloud services to store everything from our personal photos to our communications at work.
 
Vanta's mission is to be the layer of trust on top of these services, and to secure the internet, increase trust in software companies, and keep consumer data safe.
 
We do this by building an automated head of security for technology companies, and we use that system to both help a company secure itself and to prove their security to others.
 
If we succeed in our mission, it should feel irresponsible for users to put data into a product that isn't certified by Vanta, and irresponsible for companies to collect data without using Vanta to secure and monitor themselves.

Want some tips on how to get an interview at Vanta?

What is Vanta looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
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