About the Team

Within the OpenAI Security organization, our IT team works to ensure our diverse team of researchers, engineers, and staff have the tools they need to work comfortably, securely, and with minimal interruptions. As an IT Engineer, you will work in a secure, employee-focused, and highly technical environment. 

Our IT team is a small and nimble team, where you’ll have the opportunity to dive into a wide breadth of areas and build from the ground up. We’re well-supported and well-resourced, and are able to continuously grow our offerings to better support our teams. 

Our IT team closely collaborates with cross-functional teams including:

• Our Security team to secure and update our endpoints and corporate infrastructure
• Our People team (HR and recruiting) to ensure a smooth and automated onboarding experience for new hires. 
• Our Facilities team in multi-functional projects to further improve the comfort and usability of our workspace. 

About the Role

As an early member of the IT team, you’ll play a huge part in building our IT systems to support the development of cutting-edge AI technology. 

The IT team supports Mac endpoints, their management tools, local network, and AV infrastructure. It is important that you are comfortable with all things Mac hardware and software troubleshooting. We support a zero-trust security architecture and suite of SaaS applications. You should want to help scale our corporate helpdesk and take pride in friendly and diligent customer service.

You might thrive in this role if you have:

• Complete Mac and macOS troubleshooting and problem-solving skills.
• A friendly approach to solving a variety of user problems and seeing them through from end to end
• Experience with identity and asset management solutions such as AzureAD, Jamf, and Intune.
• Experience with solving problems within the TCP/IP stack. Bonus if you have worked with Meraki, Palo Alto, or Cisco Networks.
• Hands-on experience implementing and managing AV and telecom systems such as Google Meet, Microsoft Teams, Crestron, and related technologies.
• Experience with collaboration software like Google Workplace, Office 365, Slack, and the Atlassian suite.
• Worked in a security-focused IT org.
• Strong project management skills: impeccable attention to detail and the ability to manage multiple high-priority tasks and adjust to shifting priorities while meeting deadlines. 
• A solid grasp of Python, Bash, or Apple Script is a plus.

This is an onsite role and will require 5 days a week in our San Francisco office.