The database market is massive (the IDC estimates it to be $119B+ by 2025!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

About the job

The Gainsight Product Manager plays a unique role within the greater Sales Operations team. This person will be responsible for leading the Gainsight strategy and program supporting the business needs for Customer Success, oversight of day-to-day activities, as well as taking on strategic initiatives and projects in helping maintain and evolve processes, and systems that define our customer relationships. This person will be a key partner for our Customer Success organization.

The Opportunity

As a Gainsight Product Manager, you will:

• Develop Gainsight(or similar system) strategy and program milestones to align with Customer Success strategy
• Responsible for scoping business requirements for Customer Success(and potentially other teams) and translating needs to technical specifications
• Design, demonstrate proof of concepts, and implement solutions adhering to project timelines
• Partner with Gainsight Admin to configure the system to meet the needs of the business(dashboards, CTAs, reports)
• Liaise with Customer Success stakeholders to proactively understand evolving needs and propose technology-led solutions
• Drive improvements to processes and design enhancements to continuously evolve Gainsight
• Work with our system administrators as well as external vendors to ensure our systems meet the current business requirements while remaining flexible enough for the future
• Partner with CS Program Managers to develop enablement materials and communication of the latest systems enhancements

The Ideal Candidate

• 3-5 years of hands-on Customer/Sales Operations, Customer Success
• Previous experience in Customer Success or a strong understanding of CS
• Knowledge of Gainsight functionality(Rules Engine, Journey Orchestrator, Custom Objects
• Technically savvy: Knowledge of technical capabilities(Gainsight, SF, Segment etc.)
• Excellent organizational, project management, and communication skills
• Ability to thrive in a fast-paced, team-oriented environment
• Proven success collaborating with cross-functional stakeholders

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.