Sr Software Engineer- DevOps

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What Drift is looking for in applicants

About Drift  

Drift is the Conversational Marketing platform that combines chat, email, video, and AI to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms -- not days later. There are over 50,000 businesses that use Drift today to accelerate revenue, shrink sales cycles, and make buying easy. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more human.

About Digital First

Drift is a Digital First company, which means Remote is the primary experience for all employees. For the majority of our positions, your location is flexible!

We have a Conversation Space (currently Boston, MA, San Francisco, CA, Tampa, FL, and London, UK – with more to come across the globe) Please work with your recruiter and hiring manager to learn more about where Drift is authorized in the U.S. and to determine if you are eligible for employment based on your location.

About the role

Are you passionate about empowering engineering teams to build better software more effectively?  Our engineering teams truly own their services, all the way to production, and our mission is to make sure they have the tools and knowledge they need to make that work.

To make that happen, we practice GitOps. We run infrastructure in AWS and Kubernetes, and define things in code all the way down.  Our CI pipeline is heavily automated and transparent.  We leverage industry standards, OSS, and commercial software where it makes sense.  

We need DevOps engineers who are passionate about both building tools that make it easier for developers to build things well and teaching engineers how and why to build things better.

Our Tech Stack Includes: 


* Terraform

* Kubernetes

* ArgoCD

* CircleCI

* Python

* Java


What you'll work on:

  • Help teams understand the infrastructure and cloud services available to build on.
  • Create tools for teams to test and ship their code change.
  • Set standards for infrastructure cost planning. Build tools to monitor and optimize utilization
  • Enable and advocate for a strong DevOps culture, where teams own their services all the way through the lifecycle
  • Provide documentation, support, training, and guidance to help teams make good decisions, and to make sure that our central tools and platforms are meeting the needs of the engineering teams and the organization as a whole.
  • Maintain our infrastructure and software toolchain, keeping us up to date with security and functional changes


Meet some of our leaders!

Whether you're an intern or a principal, you will get to work on hard problems together. We want you to bring out your unique experience and specialities.

  • Melissa Leffler, SVP of Engineering, joined January 2019. Melissa is building one of the best engineering teams in the business to take Drift’s products to the next level.
  • Bernard Kiyanda, Sr. Director of Engineering, joined September 2019. Bernard and his team are instrumental in us expanding to our enterprise customers.
  • Ivan Saskor, Director of Engineering, joined October 2020. Ivan and his team are building out solutions to create efficiencies for sales teams to close deals through automation
  • Jeff Orkin, Ph.D., Head of Drift AI Lab. Jeff and his team are responsible for all things AI and building tools using ML and NLP to continuously improve our platform!
  • Mate Rakic, Sr. Director of Engineering, joined in June 2018. Starting out as a Tech Lead at Drift, Mate is now leading a team of engineers to innovate the way companies engage prospective buyers and make the process frictionless across the

What you’ll be doing on the team:

Day 1 you will 

  • Use your onboarding time to learn how things work here and to practice writing and shipping software that makes our customers successful
  • Start to dig in and get the basics down about our customers 
  • Learn Drift-specific systems, product information, and review paperwork (we have to get that out of the way). 
  • Meet with your manager to discuss what your first weeks at Drift will look like 

By the end of week 1 you will 

  • Get to know our customer - the engineering team. We work with the rest of engineering daily and dedicate time to understanding their pains and how we can help
  • Have received a first look into Drift engineering systems, culture and product process through various conversations;
    • A Tour of the Drift Observability Stack
    • How Product Works at Drift 
    • Engineering Path of Success/ Path of Failure 
    • Auth & Debugging at Drift 
    • Review of Drift SDLC 
  • Have transitioned from company onboarding to working on your first ship with the rest of the DevOps team 
  • Have your local dev environment set up and made progress (or completed!) your first ship

By the end of month 1 you’ll 

  • Meet with each member of centralized engineering to better understand how we work with the rest of Drift
  • Work with your tech lead to identify and work on a series of small-to-medium projects to help you fully understand our reliability systems
  • Discuss personal and professional goals with your tech lead and develop a plan to achieve those goals
  • Ramp up by engaging in these product processes at Drift:
    • Write your first 1-pager describing a problem to be solved by our team
    • Lead a team discussion to build a plan around the 1-pager’s problem
    • Begin work to solve the problem
    • Once complete, celebrate the win by sharing it in our #shipyard channel

Drift is committed to being an equal opportunity employer. 

We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as an “ideal candidate.” We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our CEO

If this sounds like a company you would like to join and a role you would thrive in, please don’t hold back from applying! Whatever skills you bring to the table or background you’re coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We’re looking forward to learning more about you!

Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at disabilities@drift.com


Want some tips on how to get an interview at Drift?

What is Drift looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Sr Software Engineer- DevOps like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Sr Software Engineer- DevOps?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!