Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. 

We are looking for a Manager, IT Ops & Productivity (O&P) to help build our O&P team. This role will provide hands-on leadership and guidance and is responsible for defining our IT Ops & Productivity strategy and standards. You will play a crucial role in providing the best tech experience for Webflowers globally through exceptional technical expertise and people leadership as we continue to grow as a company.

About the role 

• Location: San Francisco HQ or US remote
• Full-time

As a Manager, IT Ops & Productivity (O&P), you’ll:

• Build and lead a team of IT professionals to own and support our IT infrastructure (e.g. office networks, IaaS, and IAM) as we continue to scale globally
• Assist in creating and executing staffing and hiring plans to develop a highly effective Ops team that aligns with Webflow’s growth strategy
• Partner with internal teams on architectural design, engineering, and operational efforts to support highly technical needs (e.g. IAM (re)architecture with Security and other IT team members, new and existing office builds with our Workplace team)
• Serve as the technical bridge between other highly technical teams such as Engineering, Security, Data, and Product
• Create, maintain, and drive engagement with knowledge articles, videos, and trainings to enable Webflowers with technology best practices 

That said, these role responsibilities are just the start! At Webflow, we encourage you to contribute wherever your interests take you — and shape your role accordingly. And this isn’t just a philosophical bent: we actually give you 4 hours a week (10% of the work week) to tackle passion projects outside of your role responsibilities.

About you

You’ll thrive as a Manager, IT Ops & Productivity (O&P) if you:

• Have extensive experience managing and developing a high-functioning IT Infrastructure team at a cloud-first high-growth company (>1k users is a plus)
• Are passionate about coaching, mentoring, and supporting your team to reach their highest potential
• Enjoy being hands-on to solve complex technical problems across an IT Infrastructure (i.e. Okta, Google Workspace & Cloud, AWS, Atlassian, Cisco Meraki, and Palo Alto Networks)
• Have the ability to influence change and deliver sustainable technical and architectural decisions to improve efficiencies across the board
• Deeply understand how a DevOps culture can positively improve employee satisfaction and organizational success
• Are comfortable building and maintaining reliable 24x7x365 IT ops across a globally dispersed organization with defined SLAs, automation via scripting (e.g. GAM, python, and/or bash), automation via config mgmt (e.g. Puppet, Chef), monitoring (i.e. Nagios, PRTG), and reports

About us 

At Webflow, we believe that our success will not only be defined by what we do — but by how and why we do it. So, here is the Webflow “why” and our “how”:

Our Mission:

To empower everyone to create for the web — and lead impactful, fulfilling lives while we do it.

Our Core Behaviors:

1. Earn customer trust
2. Get it done, do it right
3. Practice candor with care
4. Dream big, ship often

Our commitments to you 

• We’ll pay you! This is a full-time, salaried position that includes equity
• We’ll invest in your physical and mental well-being with health, dental, and vision benefits and a monthly stipend for health and wellness expenses 
• We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days 
• We offer flexible parental leave 
• We provide remote employees with the equipment they need to create a great remote work environment 
• We will offer you the support you need to help you grow as an impactful Lead Recruiter and a human being 

Ready to apply?

If you share our values and enthusiasm for empowering the world, we’d love to review your application! We promise we do take the time and care to review every application we receive. However, as much as we wish we could interview everyone who submits an application, we cannot guarantee an interview or feedback due to the unprecedented volume of applications we are receiving today. We are rooting for you, and hope you do consider applying.

Note: You'll need valid U.S. work authorization to join us.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

Webflow requires all new employees to submit proof of their COVID-19 vaccination status as a condition of their employment.  As such, your failure to timely provide such information, upon Webflow's request, may result in the revocation of your offer or the termination of your employment with Webflow, as applicable. 

At this time, Webflow does not require fully remote employees to be vaccinated against COVID-19.  However, you must be fully vaccinated against COVID-19 and provide proof of vaccination to work out of any Webflow office, visit an office, or attend any in person work events, including company off-sites, company sponsored social gatherings, and meetings.  As such, at this time, we will only consider individuals who are fully vaccinated against COVID-19 for roles which require any in person work.  If, due to the nature of your role, you are at any time during your employment required to work in person, but you are not fully vaccinated against COVID-19, subject to applicable regulations, your employment may be terminated.  

We are committed to maintaining a safe and inclusive workplace, and our vaccination policy will evolve in response to the changing risks and regulations associated with COVID-19.