Support Operations Manager

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What Openphone is looking for in applicants
Do you love creating workflows and automated processes? Do you have a passion for creating delightful customer experiences? Do you thrive in autonomous, fast-paced environments? Do you want to make a major impact at a high-growth startup?We're looking for an experienced Support Operations Manager to join as a founding member of our support operations team. As a Support Operations Manager, you'll be responsible for supporting the day-to-day operations, tooling, and workflows of the support team. Working directly with Support Team Leads and the Head of Support, you'll design and scale our best-in-class customer experience.In this role, you'll define and streamline processes and workflows, build new and optimize existing support tooling, create and implement support training, own the internal and external support documentation, and evaluate support metrics to measure and monitor the support team's performance over time.

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What is Openphone looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Support Operations Manager like?
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How to land an interview at Support Operations Manager?
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