Membership Services Representative (Austin, TX) 3pm-11:30pm EST Shift

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What Whoop is looking for in applicants
At WHOOP, we're on a mission to unlock human performance. WHOOP empowers members  to perform at a higher level through a deeper understanding of their bodies and daily lives.WHOOP is seeking membership services professionals who love supporting communities, and geek out on identifying underlying issues.  These could range from hardware challenges with the WHOOP Strap, to software problems with the App, to analytical questions about the user’s data.  As a Membership Services Representative at WHOOP, your responsibilities will be to field, troubleshoot, and resolve issues that arise in our user base. This is a full-time position based in Austin, TX (remote to start). The initial shift time will be Monday through Friday, 9:00AM - 6:00PM EST to accommodate our standard training program for Membership Services Representatives. Following the training period, you would then transition to a 3:00pm-11:30pm EST shift with weekends expected.  The pay rate for this position is $18/hour, with opportunities for overtime. WHOOP will provide all the necessary equipment, including a WHOOP strap and membership. WHOOP offers competitive benefits, including generous PTO and Recovery days. Opportunities for growth and development within the company. 

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What is Whoop looking for?
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