Twitch

Customer Experience Specialist - Portuguese

Save to Kiter
What Twitch is looking for in applicants

About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn, Twitter and on our Blog.

About the Role

Twitch Customer Support is passionate about solving issues for all of Twitch's community members. We are looking for, and motivated people. With Amazon's customer obsession philosophy we are bolstering our Customer Support team to provide excellent service to all of our community members, whether they be creators, customers, developers, or viewers.

We are looking for a Customer Experience Specialist to join our growing global team. You will support a variety of Twitch users, while ensuring they have the best possible experience. You will also spend time working with product and engineering teams to share customer feedback and insights to help us build the best possible platform and services for our community.

As a CXS, you will review and resolve support requests using a variety of software tools to navigate user accounts, research and review policies, and communicate solutions to our community in a fun environment. Twitch has a positive, diverse, and supportive culture— Our global team is constantly iterating, solving problems, and working together to empower people around the world to better the Twitch community and connect in meaningful ways.

You Will:

  • Maintain a positive attitude
  • Resolve customer inquiries
  • Meet service level agreements set by Twitch Customer Experience leadership
  • Track issues escalated for resolution to ensure customers receive a appropriate response
  • Immerse yourself into the culture of Twitch, the video game industry, and our expanding repertoire of content
  • Identify customer needs and communicate them with the relevant teams
  • Work with product teams to monitor performance of products and corresponding support metrics
  • Uphold company values and aim to always improve the platform and community experience
  • Be an important contributor to the Customer Experience operations and will report to CX leadership

You Have:

  • Fluent in both Portuguese and English
  • BA/BS or Associate's degree OR related technical training OR applicable work experience

Bonus Points

  • Experience as a broadcaster on Twitch
  • Fluency of multiple non-English languages. Please list skill levels of applicable language(s) in your resume
  • Proficiency in Salesforce or comparable CRM, JIRA, GSuite, GitHub, Slack, and different broadcasting software
  • Strong knowledge of Twitch and the Twitch community
  • Empathize with and prioritize customer needs
  • Critical thinker, especially as applied to determining customer needs and providing appropriate solutions
  • Work well in a globally distributed team environment

Perks

  • Private Medical Insurance
  • Dental, Vision & Life Insurance
  • Pension Plan
  • Maternity & Parental Leave
  • Paid Time Off & Holidays
  • Commuter Benefits
  • Amazon Employee Discount
  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, etc.)
  • Lunch Served Four Times a Week
  • Free Snacks & Beverages

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

All offers are conditional on references, verification of the right to work in the UK, and successful background screening check. This will include previous employment verification, qualification verification (if relevant) and a relevant criminal check.

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status, or other legally protected status.

Want some tips on how to get an interview at Twitch?

What is Twitch looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Customer Experience Specialist - Portuguese like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Customer Experience Specialist - Portuguese?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!