Senior UX Designer

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What Invoca is looking for in applicants

About Invoca:

Invoca is the industry innovator in AI and machine learning-powered Conversation Intelligence technology. Forrester Research identified Invoca as a Leader in The Forrester Wave™: Conversation Intelligence: Sales And Marketing, Q4 2021 report, stating that "Invoca is one of the few established conversation intelligence vendors that can legitimately claim AI capabilities."

With over 300 employees, more than 2,000 customers, and nearing $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company, having raised over $100 million from Accel, Upfront Ventures, Salesforce Ventures, Morgan Stanley, and H.I.G. Growth Partners.

At Invoca, we live by our four core values:

  • Figure it Out: we take ownership of our work and are given the freedom to blaze our own trails.
  • Help Each Other Thrive: we foster an inclusive and humble culture that allows us to build value for both our customers and our people.
  • Continuous Improvement: we challenge the status quo every day to develop creative solutions that make our products better and our customers more successful
  • Light the Customer's Way: we don't just sell a product or turn on a service; we are partners and trusted advisors who support and invest in our customers and their success.

If these values resonate with you, we encourage you to come join us - we are building something special.

About the Role:

Invoca is looking for a Senior UX Designer to join the product management team and help define the product experience for our call intelligence SaaS platform. You will thrive in a highly upbeat and dynamic environment, applying Agile and Lean UX techniques while working with key partners - including prospective and existing customers - to understand Invoca's product vision and build the best product experience for our customers.

You will report to the Manager, User Experience, and will be primarily responsible for crafting the design vision for our product experience and validating design solutions made in collaboration with other team members. You will be an evangelist for user-centered design, with a real passion for translating business initiatives and complex tasks into simple interactions, driving ease of use as our key strategic advantage.

You Will:

  • Collaborate with members of our UX team to level-up our design skills, process, and strategy
  • Be the voice and advocate of the customer, constantly sharing data and insights with the team to communicate customer needs, best practices, and new methodologies
  • Support user research efforts through teamwork with different departments to validate design directions and conduct ongoing usability testing activities.
  • Drive strategic initiatives forward, taking broad concepts and working towards tangible solutions for our customers
  • Engage in ongoing, close collaboration with team members during the development cycle including impromptu discussions and brainstorming activities as well as pairing with engineers and product managers on design
  • Support development efforts through the use of wireframes, flow diagrams, rapid prototypes, and/or high-fidelity mockups to help communicate and validate design ideas.
  • Work with our front-end developers in defining and maintaining our design system in order to provide a cohesive user experience via the consistent use of UI patterns and components.
  • Mentor and lead team members in understanding UX best practices, learning and executing processes, and building their skills.

You Have:

  • A portfolio of software design that demonstrates both interaction design skills and high-fidelity UI visual design for web applications.
  • Minimum 7 years of experience crafting SaaS or Enterprise software products (preferably web applications) or similar Agency experience.
  • Thorough knowledge and experience within all areas of UX (i.e. research, interaction design, visual design, content strategy) and expertise in at least one of these areas.
  • Curiosity combined with an authentic love for products, people, and user experience.
  • Clear and approachable communication skills to explain your design decisions to developers and stakeholders.
  • An understanding of the digital medium and how to work within technical limitations to deliver great experiences.
  • Thorough knowledge and experience with the product development process and leading the UX efforts throughout each step.
  • Experience engaging with technically complex workflows, information architecture, and visualization of complex data.
  • Attention to detail while also zooming out to ensure we're working towards the big picture.
  • Experience working with cross-functional teams, bringing together requirements and validating UI visual designs with internal partners and customers.
  • Strong familiarity with UX research concepts. Experience conducting surveys, customer interviews, and usability testing sessions.
  • Experience with design tools such as Figma, Sketch, Adobe XD, and more

Bonus Experience:

  • Familiarity with Design Thinking practices, facilitating cross-functional ideation, or Design Sprints.
  • Experience working with front-end developers in defining and maintaining Design Systems.
  • Knowledge of Agile UX and Lean UX methodologies.

Salary, Benefits & Perks:

Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our offerings:

  • Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy, starting at 20 days off, for all full-time employees. We also offer 13 paid holidays, 5 days sick time, 3 days volunteer time and more.
  • Healthcare - Invoca offers a health care program that includes medical, dental and vision coverage. There are multiple plan options to choose from so you can make the best choice for yourself, partner and family.
  • Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
  • Stock options - All employees are invited to ownership in Invoca through stock options.
  • Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkLifeMatters program.
  • Paid Family Leave - Invoca offers up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members
  • Paid Medical Leave - Invoca offers up to twelve weeks 100% paid leave for childbirth and medical need
  • Sabbatical - We thank our long-term team members with an additional week of PTO along with a bonus after 7 years of service.
  • Wellness Subsidy - In further support of your well-being, Invoca provides a wellness subsidy that can be applied to a gym membership, fitness classes and more.
  • Position Base Range - $111,500-$161,000/year, plus bonus potential

DEI Statement:

"Our company is committed to creating a culture that is not only grounded in continuous learning, teamwork, and customer success, but is fair, equitable, and welcoming for everyone." - Gregg Johnson, CEO

And to us, diversity, equity and inclusion means more than treating current employees well and making them feel welcome. It also means hiring people who bring different insights because of their unique demographics, ways of thinking, and prior experiences.

We intend to continue hiring great people and protecting our culture so everyone can be themselves and speak their minds. That way Invoca will always be a place filled with laughter, positivity, thoughtfulness and respect.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Want some tips on how to get an interview at Invoca?

What is Invoca looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
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