Business Process Analyst

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What Mynd is looking for in applicants

About Mynd:

Mynd is a full-stack tech-enabled real estate management company serving the $86-billion-plus rental (SFR) sector. Headquartered in Oakland, Calif., Mynd was named the #1 fastest-growing private company in the Bay Area by the San Francisco Business Times in 2020. Beyond just property management, Mynd also helps both retail and institutional investors with buying and selling, financing, insurance, and more. Leveraging its proprietary technology and real time data, Mynd enables efficient operations at scale and has allowed for rapid market expansion into 24 markets. With 9,000 units under management, Mynd is the first prop tech company of its kind to unlock the potential of a PMaaS architecture which combines technology and expert teams to deliver best-in-class services for investors. Mynd has a mission to create happy homes and healthy investments.

We’re always on the lookout for top talent. Mynd is not only made up of real estate professionals but also skilled individuals across a wide variety of industries — there is no ideal employee profile other than having a passion for active problem-solving and an impeccable work ethic. We seek those ready to hit the ground running, and those who want to join a team driven by data and by great customer experience. Join us!

About the role:

Mynd’s Business Process Analyst will work strategically and analytically on critical process improvement projects across the organization, and partner with our senior management and their teams to tackle operational challenges, enable growth and innovation, and drive increased effectiveness, and efficiency.

The successful candidate will build strong relationships within all levels of the organization to break down and improve business processes.


  • Oversee process improvement projects from inception to implementation to enhance the efficiency of the operational teams
  • Investigate current workflows and process-related pain-points by observing and building relationships with operations and software teams
  • Create flow charts of existing workflows and re-create streamlined workflows to show the gap between the current and ideal states
  • Create standard operating procedures (SOPs) to accompany flow charts
  • Develop, and propose detailed recommendations for implementing opportunities and moving to the ideal future state process.  Present proposals to key stakeholders and management for buy-in
  • Work as a bridge between operations and software development to successfully translate operational needs to our software developers. Project manage the execution of recommendations by working closely with cross functional stakeholders through an implementation plan
  • Measure the performance of newly implemented workflows and iterate on the process for continual refinement. Establish metrics and systems to measure performance of our teams
  • Develop strong collaborative relationships with key stakeholders across the company to identify opportunities for future efficiencies and improvements

Qualifications and Skills:

  • Bachelor’s degree in Business or related discipline; Masters degree preferred, or equivalent experience
  • Property Management background and experience preferred
  • Lean Six Sigma experience is preferred but not required
  • 4+ years of experience in process Improvement or business operations, and executing cross functional projects with tech and operational teams
  • Proven experience finding efficiency gains by simplifying complex processes
  • Demonstrated natural problem solver with experience providing business insights and recommendations from multiple input sources. Ability to critically think through key metrics to measure success
  • Experience presenting complex organizational and process flow content to audiences of all levels
  • Expertise in efficiency measurement and change management techniques
  • Experience managing multiple concurrent projects and drive initiatives in a cross-functional environment
  • Excellent written and verbal communication skills
  • Demonstrated success in a fast-paced, high growth, operationally intense, and startup environment
  • Tech savvy
  • Autonomous and highly motivated self starter

Any offer of employment is conditioned upon the successful completion of a background investigation.

At Mynd, we encourage all of our team members to: 

  • Be Myndful
  • Always Be Entrepreneurial 
  • Earn Trust
  • Play Team First
  • Be an ‘A’ Player
  • Think Like An Investor


As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.


Want some tips on how to get an interview at Mynd?

What is Mynd looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
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How to land an interview at Business Process Analyst?
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