Director of Operational Excellence

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What Twitch is looking for in applicants

About Us:

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We're always live at Twitch. Stay up to date on all things Twitch on Linkedin, Twitter and on our Blog.

About the Role:

Are you a proven engineering leader who is passionate about and leads your teams to build software with operational excellence? Are you an effective teambuilder who also builds collaborative partnerships with other leaders? Do you have strong opinions but are also able to listen and learn from others? If so, apply to become the Director, Operational Excellence at Twitch! You will run a growing 15-20+ person team of program and product managers, engineers, and data analysts, and is located under our central Platforms and Services organization. Your mission would be to provide tools, processes and guidance to all of engineering to ensure higher availability and resiliency, reduce tech debt, and balance cost efficiency and capacity across all of Twitch.

You will report to the VP, Builder Platform and Operational Excellence at Twitch. This role may be remote, or located within our primary offices in San Francisco or Seattle.

You Will:

  • Build a strong organization along with strong relationships with stakeholder and customer teams
  • Partner with senior engineering and business leaders to identify new areas of strategic investment
  • Create a bold vision and creative strategy for helping Twitch improve in multiple aspects of operational excellence
  • Oversee central programs and initiatives that set goals and track our engineering teams' progress
  • Identify opportunities for automation and reporting that benefits engineers and leaders, and build or partner with other teams to deliver
  • Become part of the Platforms & Services leadership team, as well as Twitch Engineering leadership more broadly
  • Provide expertise on process improvements and tools designed to increase engineering productivity

You Have:

  • 8+ years experience as an software engineering manager/director
  • Strong technical acumen--actively participate and contribute to technical discussions, proactively identify challenges and risks, working closely with engineers and product managers on addressing challenges, and forming mitigation plans
  • Experience defining cross-organizational/company-wide strategy including driving alignment across engineering VPs/directors
  • Focus on results and outcome, not just process--you have experience establishing processes that are appropriate.
  • Creative problem solver that proactively takes initiative
  • Strong sense of ownership. Proactively remove program obstacles and willing to go above and beyond to chase down loose ends


  • Experience with distributed software architectures
  • Experience working in large distributed engineering organizations


  • Medical, Dental, Vision & Disability Insurance
  • 401(k), Maternity & Parental Leave
  • Flexible PTO
  • Commuter Benefits
  • Amazon Employee Discount
  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.),
  • Breakfast, Lunch & Dinner Served Daily
  • Free Snacks & Beverages 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status, or other legally protected status.

The pay range for this position in Colorado and Connecticut is $ 120,000- $ 160,0000 yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act and CT House Bill Number 6380. Base pay information is based on market location. Applicants should apply via Twitch's internal or external careers site.


Want some tips on how to get an interview at Twitch?

What is Twitch looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
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How to land an interview at Director of Operational Excellence?
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