Opentable

People Operations Coordinator

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What Opentable is looking for in applicants

OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), powers reservations for the hospitality industry. OpenTable’s software seats more than 1 billion people per year and helps more than 60,000 restaurants, bars, wineries and other venues attract guests, manage capacity, improve operations and maximize revenue.

As an employee of OpenTable, you will be part of a global network that includes OpenTable and KAYAK's portfolio of metasearch brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Many employees are dedicated to one brand, but we all have the benefit of using each other's strengths and insights. Together, we're able to help people experience the world through dining and travel.

The People Operations team at OpenTable | KAYAK is all about improving the employee experience while always considering efficiency and scalability. As a People Operations Coordinator you will play an important role in supporting our global people processes while also acting as a local subject matter expert for all processes and regulations in the United Kingdom. You will also be supporting smaller employee populations in Ireland, France and Spain.

In this role you will:

  • Be the first point of contact for managers and employees for HR policies, HR life cycle processes and Workday system questions or issues across the region.
  • You will support our regional People Partners with all HR processes, policies and procedures to ensure company compliance, recommending any changes or enhancements to meet the needs of the business.
  • Be responsible for overseeing employee lifecycle coordination including onboarding, offboarding, role changes, leave requests and promotions.
  • Partner with payroll, compensation, IT operations and other HR functions to ensure employee processes are processed accurately and efficiently.
  • Maintain up to date employee HRIS records ensuring the data is regularly audited - taking ownership and being accountable for your regions data.
  • Act as the connection point for all questions and queries from the business, other operational departments and the wider HR team providing speedy and efficient responses or directing these to the relevant areas.
  • Work with the appropriate internal and external resources to support mobility and immigration needs.
  • Be an internal employee champion; raising issues as appropriate and collaborating with other teams to address their needs and concerns.
  • Assist with new hires, coordinating all the elements of their on-boarding and serving as a resource for them and for their manager.
  • Oversee activities related to payroll and benefits administration.
  • Identity any gaps in local HR processes and collaborate with relevant team members to ensure these are filled inline with global processes and local legislation.
  • Collaborate proactively with the global team to manage and improve HR Operations workflows that support the team and the wider business.
  • Participate in team-identified projects/initiatives and any ad hoc projects.

Please apply if:

  • You have a passion for all things Operations with prior experience working in an HR Operations role, preferably a multi-national or global company.
  • Knowledge of employment law in the UK with curiosity to learn more about our other regions.
  • Experience with HR technology, specifically Workday, and Microsoft Office products.
  • A well organised, structured and analytical approach to HR Operations.
  • A strong sense of accountability with the desire to implement quickly and accurately.
  • A solution-orientated colleague who is a self-starter and can work independently and as part of a geographically diverse team.
  • Ability to collaborate and interact well, both within People Operations and across other teams.
  • The skills to form relationships with employees at all levels of the organisation.
  • The ability to handle sensitive and highly confidential information appropriately.

Benefits & Perks

  • 5 weeks paid vacation
  • Day off on your birthday
  • Company pension scheme
  • Universal paid parental leave
  • No meetings Fridays
  • Flexible hours
  • Private Health, Dental and Life Insurances
  • Employee Assistance Program (EAP)
  • Gym Discount
  • Bike2Work
  • Season Loan Ticket?
  • Mental health and wellbeing support, including up to 6 company paid sessions with a licensed therapist
  • Perkbox and Booking.com business discounts
  • Amazing company social events

Diversity and Inclusion at OpenTable

We aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes for our team members. OpenTable/KAYAK is proud to be an Equal Opportunity Employer and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. Whoever you are, just be you.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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What is Opentable looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
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