Brex

Card Operations Manager

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What Brex is looking for in applicants

Why join us

Brex is reimagining financial systems so every growing company can realize their full potential. As the financial OS, we’re building software and services in one place—disrupting long-entrenched institutions with products and experiences that better serve the ambitions of our customers.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Operations at Brex

The Operations team is the bridge between our product and our customers. Our priority is to keep our customers happy and their businesses protected, while delivering vital information back to our internal teams. We are responsible for underwriting all of our customers, while simultaneously managing Brex’s risk exposures. We work cross-functionally with Risk, Compliance, Data, and Engineering to allow Brex to scale efficiently, keeping quality top of mind.

What you’ll do

As the Card Operations Manager, you’ll be responsible for building out the team managing declines mitigation and investigation, card printing, and all operational elements of internationalization for Card Operations. Providing the best possible card experience for our customers is of the utmost importance, and your team will ensure that experience exists.

Responsibilities

  • Build and manage a Card Operations Team focused on the day-to-day needs of ensuring our Card Product is excellent
  • Manage our Card printing process inclusive of international printing and shipping
  • Mitigate card decline issues on a daily basis, thereby improving our customer experience
  • Identify areas for improvement in the transaction process

Requirements

  • 4+ years of experience in Payments, Consulting or Finance
  • Credit Card industry experience
  • Ability to demonstrate understanding of the credit card transaction cycle 
  • Bachelor’s Degree

Bonus points

  • SQL Experience
  • Card printing experience

Want some tips on how to get an interview at Brex?

What is Brex looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Card Operations Manager like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Card Operations Manager?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!