Chainalysis

Senior Salesforce Administrator

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What Chainalysis is looking for in applicants

The Business Systems team works collaboratively across Chainalysis to develop and drive strategy around our marketing, sales, and business systems as we scale our Go-to-market and customer-facing operations through hypergrowth.  Salesforce is the center of our tech stack and is the backbone that helps our organization run effectively. Our job is to manage the full funnel operations across the customer lifecycle and provide the organization documentation and expertise needed for the teams to function efficiently.

The Senior Salesforce Administrator is really good at building, advising, and orchestrating the development of Chainalysis’ enterprise Salesforce platform. We measure success by maximizing efficiencies and capitalizing on the full features and benefits of SFDC, based on our various user group needs.

This position will be based out of London.

In one year you’ll know you were successful if you…

  • Serve as the go-to systems administrator for the EMEA team.
  • Work with the business systems team to coordinate enhancements and releases
  • Proactively seek out and identify needed system changes.
  • Project manage all changes rolled out to SFDC ensuring that all users understand changes prior to rollout.
  • Design, build and maintain, automation (workflow - process builder -flows), and configurations within the SFDC environment. 
  • Maintain system security and integrity, with regard to all user information - this includes updates; adding/removing licenses; reassigning profile information; designing, creating and maintaining roles and hierarchies; monitoring usage/storage.
  • Support with the procurement and implementation of third-party products.
  • Create and maintain technical documentation to support new functionality or process enhancements. 
  • Assist in training of new users, and grow the SFDC skill set across Chainalysis.

A background like this helps: 

  • You’ve worked as a Salesforce Admin for 5+ years.
  • You have worked in a SaaS company and understand the complexity of ARR, renewals, and amendments.
  • You have experience with CPQ.
  • You have a passion for building scalable solutions on the Salesforce platform.
  • You are comfortable working in a Lightning environment, with an understanding of how to leverage its benefits and overcome its challenges.
  • You have an in-depth understanding of the capabilities and constraints of the SFDC CRM application architecture coupled with a good understanding around the business processes (Sales, Marketing, Customer Success, etc.).
  • You are comfortable with ambiguity and building team processes where needed. 
  • You feel comfortable working behind the scenes to champion accurate data, deadlines, and accountability.
  • You are self-motivated, take initiative to fix problems when you see them, and seek out opportunities to grow professionally.  
  • You have exceptional communication skills including ability to take an independent stance when interfacing with cross functional stakeholders, while maintaining their respect and confidence.
  • Bonus if you have experience as a Salesforce Developer.

#LI-MJ1

At Chainalysis, we help government agencies, cryptocurrency businesses, and financial institutions track and investigate illicit activity on the blockchain, allowing them to engage confidently with cryptocurrency. We take care of our people with great benefits, professional development opportunities, and fun.

You belong here. 

At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways we’re ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women’s Day, Juneteenth, Harvey Milk Day, and International Migrant’s Day, and a commitment to continue revisiting and reevaluating our diversity culture. 

We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. Additionally, if you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.  

Applying from the EU? Please review our Candidate GDPR Notice.

  

By submitting this application, I consent to and authorize Chainalysis to contact my former employers, and any and all other persons and organizations for information bearing upon my qualifications for employment.  I further authorize the listed employers, schools and personal references to give Chainalysis (without further notice to me) any and all information about my previous employment and education, along with other pertinent information they may have, and hereby waive any actions which I may have against either party(ies) for providing a reference.  I understand any future employment will be contingent on the Company receiving satisfactory employment references.


Chainalysis COVID-19 Policy - USA

All employees are required to have or obtain a COVID-19 vaccination as a condition of employment at Chainalysis, unless an exemption has been approved. All employees shall be required to report their vaccine status. All new employees shall be required to provide proof of their vaccination status prior to the start of their employment.  

Chainalysis COVID-19 Policy - EMEA
As an employer, Chainalysis is obliged to ensure a healthy and safe working environment. This means that we must try to prevent the coronavirus from spreading inside the workplace and all employees are obliged to follow the local regulations issued by the relevant health authorities.  

  • To help support a safe work environment, we encourage all employees in EMEA to get fully vaccinated against COVID-19.
  • Employees will not be required to attend an event or in-person customer meeting. 
  • Employees in the EU and the UK are allowed to travel internationally for internal meetings to any country deemed “green or amber” by the EU and the UK authorities. All attendees for Chainalysis in-person events or meetings will be required to adhere to the following guidelines:  
    • International travel will only be permitted if you receive approval from both your manager and Executive Leader
    • You must familiarize yourself and comply with any screening/safety protocols imposed by the entity/individual hosting the in-person meeting or event
    • You must comply with any and all safety guidelines and travel restrictions established by applicable law  
    • If you are in close or proximate contact with others at the event/customer site and test positive for COVID-19, you must immediately notify the People Team and avoid contact with others for 10 days

Chainalysis COVID-19 Policy - APAC
With circumstances changing on a regular basis and parts of our APAC team going in and out of mandatory lockdown, APAC will continue to follow country legislation and guidelines.

Want some tips on how to get an interview at Chainalysis?

What is Chainalysis looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Senior Salesforce Administrator like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Senior Salesforce Administrator?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!